JONATHAN T. JOHNSON
North Andover,MA
Overview
28
28
years of professional experience
Work History
Vice President, Regional Branch Manager
North Shore Bank
Middleton, USA
06.2025 - Current
- Oversee and manage five branch locations where Branch Managers report directly to me.
- Accountable for a combined regional deposit portfolio of $470,805,646.
- Provide executive oversight for financial performance, internal controls, compliance, staffing, and customer experience.
- Generated $11,150,658 in deposit growth (15% year-over-year) at home branch while assuming regional responsibilities.
- Provide regional oversight including the organization’s flagship branch location.
- Partner with senior leadership on budgeting, forecasting, financial analysis, and risk management.
- A Co-Operative Bank
AVP, Branch Manager
North Shore Bank
Middleton, USA
08.2022 - 06.2025
- Directed daily branch operations including financial performance, internal controls, sales, customer service, and staff development.
- Achieved a 23% year-over-year increase in branch profitability.
- Prepared monthly financial and operational reporting for senior leadership.
- Maintained strong audit and regulatory compliance standards.
- A Co-Operative Bank
Branch Manager
Santander Bank
North Woburn, USA
07.2017 - 08.2022
- Directed end-to-end branch operations with accountability for financial performance, compliance, staffing, and customer experience.
- Managed branch budgets, performance monitoring, and regulatory adherence.
Financial Center Manager
Bank of America
Wilmington, USA
06.2016 - 06.2017
- Achieved the highest audit rating (Excellent).
- Coached associate behaviors to achieve top customer service survey scores across the NH/Northern MA market.
- Recognized as one of seventy centers in the New England Region for sustained customer service excellence.
Financial Center Operations Manager
Bank of America
Cambridge, USA
03.2014 - 06.2016
- Oversaw operations for 20 employees to ensure all operations, documentation, and controls were current and within policy.
- Selected to conduct market training sessions on operational best practices.
Teller Operations Specialist
Bank of America
Cambridge, USA
05.2011 - 03.2014
- Supported branch leadership with audit readiness and operational controls.
- Recognized for Professional Teller and Outstanding TOS Excellence.
Assistant Customer Service Manager
Shaw's Supermarkets, Inc.
Peabody, USA
07.1997 - 10.2010
- Advanced through increasing responsibility over 13+ years.
- Supervised customer service operations including cash controls, reconciliations, billing, refunds, scheduling, and payroll support.
Education
Liberal Arts, 01/2005
North Shore Community College
Lynn, MASkills
http://linkedincom/in/jonathan-johnson-74782625
Professional Licenses
- Certified Notary Public (MA)
- Mortgage Loan Originator
Affiliations
- 1728 Club of Middleton
- Middleton Board of Trade
Accomplishments
- Promoted to Vice President, Regional Branch Manager
- Elected Treasurer, Salvation Army North Shore Chapter
Timeline
Vice President, Regional Branch Manager
North Shore Bank
06.2025 - Current
AVP, Branch Manager
North Shore Bank
08.2022 - 06.2025
Branch Manager
Santander Bank
07.2017 - 08.2022
Financial Center Manager
Bank of America
06.2016 - 06.2017
Financial Center Operations Manager
Bank of America
03.2014 - 06.2016
Teller Operations Specialist
Bank of America
05.2011 - 03.2014
Assistant Customer Service Manager
Shaw's Supermarkets, Inc.
07.1997 - 10.2010
Liberal Arts, 01/2005
North Shore Community College