Housekeeping Manager
Stein Eriksen Residences
12.2022 - Current
Hi, I’m
Jonathan Torio
Orem,UT
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Summary
Proactive and confident guest services professional with stellar performance history in hospitality management. Customer-focused problem solver when providing guests with solutions to issues and responding promptly to feedback. Successfully motivated employees by mentoring and creating upbeat work atmosphere. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Education
Utah Valley UniversityOrem, UT
Bachelor of Science from Hospitality Management
05.2022
Skills
- Team building
- Friendly, positive attitude
- Clerical
- Analytical
- People skills
- Work ethic
- Excel Spreadsheets
- Data Entry Documentation
- Meeting Planning
- PC Proficient
- Microsoft Office
- Ease with Computers and Technology
- Strong Organizational Skills
- Schedule Management
- Appointment Coordination
- Multitasking and Time Management
- Research and Trend Analysis
- Market Research Analysis
- Budget Forecasting
- Team Recruiting and Hiring
- Training and Onboarding
- Communications Management
- Digital Marketing
- Database Management
- Social Media Management
- Business Development
- Time Management
- Business Administration
- Project Planning
- Project Management
- Guest experiences
- Brand Management
- Teamwork and Collaboration
- Marketing and advertising
- Communications management
- Time management
- Media relations
- Digital marketing
Timeline
Marriott Voyage Program
St. Regis Deer Valley
07.2022 - 12.2022
Jamba Juice
Utah Valley University
08.2021 - 01.2022
Monitoring Specialist
Vivint Smart Home
06.2021 - 10.2021
Event Staff (Concessions)
UCCU Center
01.2021 - 04.2023
Housing Maintenance Worker
Brigham Young University Hawaii Campus
01.2020 - 01.2021
Fitness Center Receptionist
Brigham Young University Hawaii Campus
01.2020 - 01.2021
Junior Clerk
Polynesian Cultural Center, PCC
06.2019 - 01.2020
Food Service Worker (Lead)
Polynesian Cultural Center, PCC
05.2018 - 05.2019
Utah Valley University
Bachelor of Science from Hospitality Management
Work History
Brigham Young University Hawaii CampusLa'ie, HI
Housing Maintenance Worker
01.2020 - 01.2021
Job overview
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Cleaned vents and replaced filters to verify proper air flow.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Brigham Young University Hawaii CampusLa'ie, HI
Fitness Center Receptionist
01.2020 - 01.2021
Job overview
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
- Re-racked weights to maintain neat, organized and clean gym.
- Scheduled personal training sessions and maintained and updated appointment calendars.
- Monitored fitness room to direct smooth flow of patrons through exercise circuits.
Stein Eriksen ResidencesPark City, UT
Housekeeping Manager
12.2022 - Current
Job overview
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Verified each completed room against standard plans to maintain consistency.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
UCCU CenterOREM, Utah
Event Staff (Concessions)
01.2021 - 04.2023
Job overview
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Worked with teammates and openly invited coaching from management team.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Maintained safe food handling practices to prevent germ spread.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Directed patrons to restrooms and other amenities within facility.
St. Regis Deer ValleyPark City, UT
Marriott Voyage Program
07.2022 - 12.2022
Job overview
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
- Assigned duties to staff in various departments and communicated with supervisor for performance updates.
- Forecasted income and expenses by reviewing previous and current budget and financial reports.
- Enforced company policies and effectively responded to staff grievances.
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Departmental rotations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
Utah Valley UniversityOrem, UT
Jamba Juice
08.2021 - 01.2022
Job overview
- Making smoothies
• Keeping stores clean
• Providing essential customer service to Jamba
• Juice guests
• Operating cash registers
• Accurately and quickly blending drinks
• Preparing food items - Cleaned blenders, mopped and swept floors and stocked coolers.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Maintained open lines of communication with supervisors and coworkers for smooth store operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
Vivint Smart HomeProvo, UT
Monitoring Specialist
06.2021 - 10.2021
Job overview
- Verify, respond to and dispatch on emergency signals
- Notify customers of non-emergency signals
- Notify responders of emergency signals after dispatch
- Process basic data changes and updates to customer accounts
- Receive and process inbound calls from agencies requesting information
regarding emergency dispatches - Access, handle, and disconnect signals
- Notified appropriate personnel of concerns regarding children's health, behavior or emotional state.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Polynesian Cultural Center, PCCLa'ie, HI
Junior Clerk
06.2019 - 01.2020
Job overview
- Managed full file systems in both physical and digital formats to maximize office productivity.
- Performed clerical support tasks for senior staff, including proofreading documents, answering phones and preparing packages.
- Answered telephones, directed calls and took messages.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Coordinated travel arrangements for office personnel.
- Accepted and submitted payments, updated account information and produced receipts.
Polynesian Cultural Center, PCCLaie, HI
Food Service Worker (Lead)
05.2018 - 05.2019
Job overview
- Maintained order and cleanliness of work areas to conform with health codes.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
Availability
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Overview
6
years of professional experience
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