Jon Torquato
Pittsburgh,PA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Keystone Shooting Center
Mars, PA
10.2020 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
- Ensure customer information is submitted to proper authorities for background checks preceding the purchase of firearms
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the market place.
- Answered incoming telephone calls to provide store, products and services information.
- Maintain display cases as well as cleanliness of store.
- Maintained up-to-date knowledge of store merchandise and policies.
Shift Supervisor
Panera Bread
Wexford, PA
02.2019 - 05.2020
- Direct daily operation
- Trained to perform all duties performed by crew members
- Manage, process, and file daily earnings
- Ensure that struggling positions are assisted
- Maintain calm among staff during the busiest hours
- Provided on-the-job training to new staff members.
- Ensure proper time management during breaks
- Ensure customer and employee satisfaction alike.
Education
Bachelor's degree - Psychology
University of Pittsburgh-Bradford
03.2024
Skills
- Exceptional customer service
- Customer Needs Assessment
- Customer service
- Listening Skills
- Relationship management
- Conflict Resolution
- Verbal/written communication
- Goal-Oriented
- Problem-solving skills
- Relationship Building
- Excellent communication skills
- Teamwork and Collaboration
Certification
Driver's License
Awards
Placed top 3 : 1,500 in Business Marketing
Timeline
Sales Associate
Keystone Shooting Center
10.2020 - Current
Shift Supervisor
Panera Bread
02.2019 - 05.2020
Bachelor's degree - Psychology
University of Pittsburgh-Bradford
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