Jonathan Trujillo
Sarasota
Summary
Results-oriented professional with a strong background in retail management and customer service. Known for exceptional interpersonal skills and problem-solving under pressure, committed to fostering team performance and delivering outstanding customer experiences.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Casa Del Sol Boutique
Sarasota
07.2025 - Current
- Assist in driving sales performance to meet and exceed monthly and
quarterly goals. - Provide outstanding customer service, building rapport and loyalty with
clientele. - Handle customer inquiries, feedback, and complaints effectively and
professionally. - Manage and respond to customer emails
- Train and mentor sales associates on product knowledge and selling
techniques. - Developing marketing plans and key strategies; advertising and social
media campaigns for maximum reach and visibility. - POS systems and payment processing: Handle transactions, process
returns, and troubleshoot when things go wrong. - Ensure the store is clean, organized, and visually appealing at all times.
ESE Teacher
Sarasota County Public Schools
Sarasota
08.2023 - 05.2025
- Developed individualized education plans for students with special needs.
- Collaborated with parents and staff to support student progress and well-being.
- Utilized assistive technology tools to facilitate learning for diverse learners.
- Coordinated with multidisciplinary teams to address student challenges effectively.
- Provided training and resources for classroom aides supporting special education initiatives.
Server
El Cactus Restaurant
Manassas
07.2021 - 07.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Prepared tables for dining by setting up utensils, glassware, and napkins.
Education
Master of Arts - Education
George Mason University
Fairfax, VA05-2021
Skills
- Interpersonal Communication Skills
- Proficiency in retail point-of-sale (POS) systems and inventory management
software
- Demonstrated ability to drive sales and enhance customer satisfaction
● Strong visual merchandising skills with an eye for detail
● Problem-solving and decision-making abilities
● Ability to work a flexible schedule, including evenings, weekends, and holidays
● Leadership and team motivation: Get people to do their best work without
micromanaging every detail
● Clear communication: Explain expectations, give feedback, and handle difficult
conversations professionally
● Problem-solving under pressure: Think quickly when customers are upset or
employees call in sick
● Time management and prioritization: Handle multiple tasks without letting
important things slip through the cracks
Timeline
Assistant Manager
Casa Del Sol Boutique
07.2025 - Current
ESE Teacher
Sarasota County Public Schools
08.2023 - 05.2025
Server
El Cactus Restaurant
07.2021 - 07.2023
Master of Arts - Education
George Mason University