Jonathan Valdes
Homestead,FL
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 3 years of experience in technology. Dedicated, attentive and gifted in coordinating activities. Compiles data, solves problems and updates records.
If I had to describe myself in three words it would be hard-working, determined and outgoing. I work well individually as well as being a team player. My overall goal when I am working is to find the goal, and reach it.I believe that any thing is possible with fresh knowledge. Even when in tough situations, the best way to remain is calm. Reacting to something and/or someone who has become out of control will not solve anything yet make the situation is worst. I tend to see how I can improve in my work to be the best I can be.
Overview
5
5
years of professional experience
Work History
Dealership Support Specialist
Drive Time
Tallahassee, FL
01.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Verified accuracy of client data by running periodic audits.
Labor Worker
Amazon
Tallahassee, FL
08.2022 - 01.2023
- Loaded and unloaded materials onto trucks for transport to job sites.
- Operated a variety of hand and power tools as needed.
- Read plans, instructions or specifications to determine work activities.
- Assisted team members with maintaining orderly and clean workspaces.
Customer Service Representative
Tommy Hilfiger
Homestead, FL
06.2018 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Keys Gate Charter High School
Homestead, FL06.2019
Skills
- Technical Assistance
- Trend Analysis
- Customer Relationship Management
- Call Management
- Support Services
- Activity Planning
- Incoming Call Management
- Self-Directed
- Active Listening
- Organizational Skills
- Organization
- Training & Development
Languages
English
Professional
Spanish
Professional
Skills Rating
- Computer Technology- Experienced
- Customer Service- Experienced
- Accounting-Experienced
- Labor Work- Expert
- Organization- Expert
- Learning Ability- Expert
Timeline
Dealership Support Specialist
Drive Time
01.2023 - 08.2023
Labor Worker
Amazon
08.2022 - 01.2023
Customer Service Representative
Tommy Hilfiger
06.2018 - 04.2019
High School Diploma -
Keys Gate Charter High School
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