Jonathan Valerio

• Collaborate with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
• Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
• Performed risk analyses to identify appropriate security countermeasures.
• Incident response and investigations via our monitoring tools.
• Represent our IAM team in our companies annual Disaster Recovery drills.

Core Responsibilities

• Azure SME focusing on Conditional access, administrative access for internal employees
• Work on tickets for out Identity Access Management team roughly 15 tickets a day
• Perform periodic audits of AD/Azure AD to assure the companies network account life cycle policy are in place
• Participate in implementation of security related projects for new and improved technology systems
• Defining, planning, implementing, maintaining, and upgrading security measures, policies, and controls
• Participate in audit support activities, as it pertains to Information Security, for both internal and external audits.
• Developed plans to safeguard internal company data against modification, destruction or disclosure.
• Worked with customers to understand needs and provide excellent service.

Core Responsibilities

• Monitor ticket inquires and follow up with assigned personnel to ensure timely resolution of problems, meeting operational SLA's
• Manage and maintain centralized support documentation enabling Help Desk staff and support technicians to streamline response and resolve incidents with minimal disruption to expected service levels
• Establish work schedules for global help desk operations and assign staff to accomplish daily work by providing for variations in workload
• Provide superior communications to management, business partners and other stakeholders regarding day to day overall functions.
• Assist with performance and development of team members, including policy administration, compliance, coaching, disciplinary action and recognition
• Managed high levels of call flow and responded to numerous technical support needs

Core Responsibilities

• Managed in house tickets via computer service request tickets on daily basis for internal user Transfers and securing network perimeter on Terminations…etc.
• Coordinate, manage, and lead technical support along side training for new products & software upgrades.
• Develop and maintain system templates and ensure authority levels within those systems
• Managed Active directory forest for Service Accounts and Privileged user profiles and access for over 2000 users
• Managed Exchange Server for all Global Enterprise Mail, Shared Mailboxes, and access to Termed employee’s mailboxes
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Core Responsibilities

• Manage enterprise wide employee Identity and access rights on premise.
  
• Manage Application Security and grant access to over 100 applications/vendor web applications.
  
• Serve as Tier 1 support with inquiries being sent via Help Desk personnel.
• Provide 24/7 support off site related to Citrix/VPN remote connections.
  
• Document and issue communications pertaining to new services, improvements or changes
• Continuous training to adapt with new IT enhancements as are periodically are released
  
• Excellent understanding on all Microsoft Platforms from DOS to current Windows 10 OS
  

Core Responsibilities

• Administered and maintain standard operations procedure documentation
• Maintain logbooks and records of job ran throughout shift with a 20% increase in data sets on beginning and end of month.
• Notify upper management of any malfunctions or critical events during shift to log.
  
• Completed all service requests within agreed time scales while adhering to quality standards.
• Perform handover functions to incoming shift team members/management
  
• Monitored various applications and monitoring consoles to maintain availability & performance.