JONATHAN VANDERBILT
Boise,ID
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Selected Achievements: Trusted and respected by executive management for meeting critical deadlines Recognized for meeting stringent FAA compliance Excellent client and vendor satisfaction Manage performance driven aviation teams Achieve numerous commendations by management for successful FAA Audit Compliance
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Western Peaks Logistics
07.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues if necessary.
Airport Operations Specialist
Boise Airport
01.2020 - 08.2020
- Ensure tthe airport is maintained compliant with FAA regulations
- Conduct Boise Airport logistical operation inspections, safety, and ground security
- Monitors personnel and activities on and near the Airport Operation Area
Load Planner
United Parcel Service, UPS
01.2014 - 01.2020
- Manage change management process for UPS freight shipments
- Weight and Balance planning for freight loaded on various commercial aircraft
- Manage FAA records for large UPS shipments using standard Microsoft products
- Responsible for ensuring deliveries for both domestic and international gateways that guarantee on time deliveries around the globe
- Responsible for performing security checks on both personnel and aircraft
- Determined appropriate loads and practical delivery schedules for each aircraft by balancing needs and availability of both drivers and aircraft.
Air Ramp Supervisor
Jackson Jet Center
01.2010 - 01.2019
- Operational management for vendor relations between clients, union staff, and vendor employees
- Manage priority and concierge orders for UPS and other freight companies at the Boise Airport
- Implement procedural changes impacting corporate management and employees
- Train all new employees using a LMS (Learning Management System) and mentor team leaders
- Maintain all employee training records
- Manage employee work schedules and time off
Education
Bachelor’s degree - Communications
Boise State University
Boise, ID12.2017
Skills
- Corporate Communication
- Business Risk Management
- Vendor Management
- Team Development
- Leadership and Management
- Customer Service
- Organizational Change Management
- FAA Regulatory Compliance
- Customer Relations
- Scheduling and Coordinating
- Maximizing Coverage
- Process Improvement
Certification
Commercial Pilots License, Part 107 License, Hazardous Materials Training, Airport Heavy Equipment, Aviation Fueling Equipment, Aircraft Weight & Balance Certified, Microsoft Office Suite
Commercial Pilots License/ Part 107 License
I completed my commercial pilots license in 2020 and have 285 hours of flight time.
Timeline
Customer Service Manager
Western Peaks Logistics
07.2022 - Current
Airport Operations Specialist
Boise Airport
01.2020 - 08.2020
Load Planner
United Parcel Service, UPS
01.2014 - 01.2020
Air Ramp Supervisor
Jackson Jet Center
01.2010 - 01.2019
Bachelor’s degree - Communications
Boise State University
Commercial Pilots License, Part 107 License, Hazardous Materials Training, Airport Heavy Equipment, Aviation Fueling Equipment, Aircraft Weight & Balance Certified, Microsoft Office Suite
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