JONATHAN VANDER LAAT
San Antonio
Summary
Customer service professional with a strong track record in managing high-volume POS transactions with 100% accuracy. Demonstrated ability to exceed sales targets while maintaining a 95%+ customer satisfaction rating, enhancing operational efficiency through effective inventory management and Excel proficiency.
Overview
1
1
Certification
Work History
Operations & Service Associate
Little Caesars
San Antonio
01.2026 - Current
- Customer Relations: Achieved the highest ratings for customer satisfaction across the entire company.
- Collaborate in a fast-paced team environment to exceed daily sales targets and maintain a 95%+ customer satisfaction rating.
- Managed high-volume POS transactions, ensuring 100% accuracy to enhance customer trust.
- Monetary Transactions: Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Revenue Generation: Consistently exceeded upselling quotas by identifying cross-selling opportunities, increasing average transaction value.
- Balanced food production, inventory restocking, and customer service during peak business hours to maximize operational efficiency.
- Developed inventory tracking spreadsheets using Microsoft Excel to streamline inventory management.
Education
Some College (No Degree) - Business
Harlan High School
San Antonio, TX03-2026
Skills
- Cash Handling & POS Systems
- Inventory Management
- Sales strategies
- Microsoft Office Suite
- Customer service
- Leadership
Certification
- Canva Design Certification, Canva, 01/01/25
- CPR/AED for Professional Rescuers Certification, 01/01/26
- Food Handlers Certificate, Current - 01/01/26
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations: Achieved the highest ratings for customer satisfaction across the entire company.
- Revenue Generation: Consistently exceeded upselling quotas by identifying cross-selling opportunities, increasing average transaction value.
- Monetary Transactions: Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Volunteer Experience
Executed environmental maintenance tasks to improve campus aesthetics and safety for students and faculty., 30, Maintaining a consistent schedule alongside work and academic commitments., Streamlined the transition between multiple services to ensure events started on time, maintaining a professional environment for 100+ attendees.
Timeline
Operations & Service Associate
Little Caesars
01.2026 - Current
Some College (No Degree) - Business
Harlan High School