OLIVER GAMBOA

Van Nuys,CA

Summary

Dynamic and results-driven professional with experience as a Shift Leader at El Pollo Loco, excelling in conflict resolution and team leadership. Proven ability to enhance customer satisfaction while ensuring compliance with security protocols. Skilled in cash handling and fostering a collaborative environment, contributing to operational success and employee engagement.

Overview

years of professional experience

Certification

Work History

Shift Leader / Customer Service Associate

El Pollo Loco

Van Nuys, USA

10.2023 - Current

Maintained a safe and orderly environment in a fast-paced public setting
De-escalated customer conflicts and addressed disturbances professionally
Monitored activity to prevent theft, unsafe behavior, or policy violations
Handled cash transactions accurately and secured cash drawers
Supervised staff during shifts and ensured compliance with company procedures
Opened and closed the facility, following safety and security protocols

Cadet Program

Los Angeles Police Department

Los Angeles

08.2020 - 06.2024

Participated in law-enforcement–focused training and community service
Gained exposure to police procedures, discipline, and chain of command
Developed situational awareness, teamwork, and professional conduct
Assisted with community events and department-supported activities
Cadets Program
Assisted officers in patrol duties and community engagement activities.
Participated in training sessions on law enforcement procedures and safety protocols.
Observed and reported incidents to senior officers during ride-alongs.
Collaborated with fellow cadets on team-building exercises and skills development.
Documented daily activities and experiences in training logs for review.
Organized and implemented drills and physical fitness activities.
Instructed classes on the fundamentals of leadership skills applicable to service members.
Attended briefings, meetings, and other events related to cadet operations.
Participated in community outreach programs aimed at recruiting new cadets.
Assessed performance of cadets during field exercises to ensure safety protocols were followed.
Monitored progress of individual cadets during their training period.
Conducted inspections of personnel uniforms and equipment for compliance with standards.
Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
Patrolled grounds and buildings on foot, by bicycle or via car to monitor activity and deter crime.

Education

Associate of Science - Administration of Justice

Los Angeles Valley College

Los Angeles, CA

06-2026

High School Diploma -

James Monroe High School

9229 Haskell Ave, North Hills, CA 91343

06-2024

Skills

Security Awareness & Incident Prevention
Access Control & Policy Enforcement
Conflict De-Escalation
Report Writing (Basic)
Customer & Public Interaction
Surveillance & Observation
Cash Handling & POS Systems
Team Leadership & Communication
Physical Stamina & Heavy Lifting
Customer service
Conflict resolution
Team building
Situation assessment
Procedural compliance
Leadership development
Public safety knowledge
Emergency response
Staff performance reviews
Verbal and written communication

Employee recognition
Employee relations
Interpersonal relations
Shift checklists
Policy enforcement
Cash handling
Resource management
Role modeling
Production scheduling
POS system operation
Account management
Training assistance
Quality control assurance
Security procedures adherence
Drawer assignments
Sales reporting
Team motivation
Problem-solving