Dayvon Jackson
Summary
Professional Security Officer / Asset Protection Specialist with experience in luxury hospitality security, asset protection, and guest safety. Brings 1 year of asset protection experience at Target, 4 year of independent security guard experience, and over 4 years of customer service experience in high-traffic, guest-focused environments. CPR and AED certified, with strengths in access control, surveillance monitoring, incident reporting, and conflict de-escalation. Known for professionalism, discretion, and maintaining brand standards aligned with Trump International Hotel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
BJ's Wholesale Club
Mount Vernon, NY
03.2020 - 12.2023
- Delivered high-level customer service
- De-escalated customer concerns
- Supported loss prevention initiatives
- Resolved customer complaints using effective communication and problem-solving skills.
- Greeted customers and identified their needs.
- Assisted in maintaining store organization and product displays to enhance customer shopping experience.
Fine Jewelry Sales Associate
Macy's
Yonkers, New York
09.2022 - 08.2023
- Provided professional customer service
- Reported suspicious behavior
- Supported asset protection efforts
- Resolved customer inquiries and concerns with professionalism and empathy.
- Maintained product displays, ensuring visual appeal and compliance with brand standards.
- Processed transactions accurately using point-of-sale systems, contributing to efficient operations.
Security Guard
Lion Heart
New York, New York
10.2023 - 08.2025
- Provided on-site security services for private properties and events
- Conducted routine patrols
- Responded to disturbances using de-escalation techniques
- Documented incidents and maintained professional presence
- Monitored premises to prevent theft, vandalism, and unauthorized access.
Asset Protection Specialist
Target
Mount Vernon, NY
10.2023 - 08.2024
- Conducted CCTV surveillance and floor patrols
- Enforced loss prevention protocols
- Coordinated with management and law enforcement
- Monitored store premises to prevent theft and maintain a safe environment.
- Conducted regular audits of merchandise and asset protection systems.
Education
High School Diploma -
Nellie Thornton
Mount Vernon, NY06-2019
BBA - Business Administration and Management
Monroe College
New Rochelle, NY06-2021
Skills
- Luxury hotel security operations
- Guest and VIP safety
- Access control and entry screening
- CCTV and surveillance monitoring
- Asset protection and loss prevention
- Incident and security report writing
- Conflict de-escalation
- Emergency and medical response (CPR/AED)
- Foot patrol and area monitoring
- Policy enforcement and compliance
- Situational awareness
Certification
CPR & AED Certified
Languages
Spanish
English
Timeline
Security Guard
Lion Heart
10.2023 - 08.2025
Asset Protection Specialist
Target
10.2023 - 08.2024
Fine Jewelry Sales Associate
Macy's
09.2022 - 08.2023
Customer Service Associate
BJ's Wholesale Club
03.2020 - 12.2023
High School Diploma -
Nellie Thornton
BBA - Business Administration and Management
Monroe College