Jonathan Van Putten
Burlington
Summary
Dynamic customer service manager with a proven track record at Office Max/Office Depot, excelling in team collaboration and hardware troubleshooting. Passionate about enhancing client experiences, I effectively resolved inquiries and educated players on game strategies, ensuring satisfaction and engagement in every interaction.
Overview
13
13
years of professional experience
Work History
Owner Operator
Adopted Sons Computer Repair
Burlington
06.2012 - Current
- I do this for anyone who knows me and needs help not as an active business
- Diagnosed hardware and software issues for various devices.
- Provided exceptional customer service to clients and their technology needs.
Table games dealer
Angel of the Winds Casino
Arlington
04.2024 - 04.2025
- Oversaw engagement in multiple card-based table games and Roulette
- Provided exceptional customer service to enhance guest experiences.
- Educated players on game rules and strategies for better understanding.
Table games dealer
Swinomish Casino and Lodge
Anacortes
09.2023 - 04.2024
- Oversaw engagement in multiple card-based table games and Roulette
- Provided exceptional customer service to enhance guest experiences.
- Educated players on game rules and strategies for better understanding..
City Carrier Assistant
USPS
10.2022 - 04.2023
- Sorted mail using automated systems and manual methods for accurate distribution.
- Collaborated with team members to streamline delivery processes and improve service.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Customer Service manager
Office Max/Office Depot
Bellingham
08.2014 - 07.2016
- Managed customer service team to ensure high-quality support and satisfaction.
- Developed training programs for staff to enhance product knowledge and service skills.
- Resolved customer inquiries and complaints through effective communication techniques.
Education
BAS - Cyber Security
Whatcom Community College
Bellingham, WA06-2022
Skills
- Hardware troubleshooting
- Software diagnostics
- Customer service
- Game strategy education
- Team collaboration
- Mail sorting
Timeline
Table games dealer
Angel of the Winds Casino
04.2024 - 04.2025
Table games dealer
Swinomish Casino and Lodge
09.2023 - 04.2024
City Carrier Assistant
USPS
10.2022 - 04.2023
Customer Service manager
Office Max/Office Depot
08.2014 - 07.2016
Owner Operator
Adopted Sons Computer Repair
06.2012 - Current
BAS - Cyber Security
Whatcom Community College