Paul Peterson
Jefferson,GA
Summary
Detail-oriented individual recognized for strong problem-solving and customer relationship management skills. Extensive experience in technical support and operations management, ready to enhance team performance and improve customer service outcomes. My experience is a blend of technical troubleshooting and leadership skills. I have extensive experience in managing daily operations while training staff on best practices, ensuring high customer satisfaction and operational efficiency. Aiming to leverage expertise to drive business growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Owner/Operator
Advanced Computer & Electronics
Braselton, Ga
10.2005 - Current
- Managed daily operations and customer interactions in a fast-paced environment.
- Trained staff on service protocols and best practices for customer engagement.
- Maintained cleanliness and organization of workspace to enhance customer experience.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Developed schedules for staff to ensure coverage during peak hours.
- Handled cash transactions accurately and maintained financial records diligently.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Diagnosed hardware and software issues in various computer systems.
- Repaired and replaced defective components in desktop and laptop computers.
- Installed operating systems, drivers, and essential software applications.
- Conducted routine maintenance on computers to ensure optimal performance.
- Collaborated with team members to troubleshoot complex technical problems.
- Maintained accurate records of repairs and customer interactions for reference.
- Educated customers on proper computer use and maintenance practices.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Upgraded existing systems with more powerful components when necessary.
- Completed data recovery from failed hard drives using specialized tools and techniques.
- Utilized diagnostic tools to detect errors in hardware configuration.
- Recycled old equipment following proper safety guidelines.
- Managed inventory of spare parts used in computer repairs.
- Performed virus scans and malware removal on customer computers.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Provided technical support for customers with both hardware and software related questions.
- Installed operating systems and applications software on customer computers.
- Configured new workstations and peripherals for end-users in accordance with company standards.
- Created detailed reports documenting all repair activities performed.
- Conducted routine maintenance on RPA sensors, including calibration, troubleshooting, and repairs.
- Repaired or replaced defective components as needed in accordance with safety regulations.
- Troubleshot and repaired electronic circuits for process control systems.
- Developed usage, calibration and basic repair procedures for machine operators.
2nd Class Petty Officer
US Navy
San Diego
1988 - 1999
- Conducted inspections of equipment to ensure readiness and compliance standards.
- Deployed operating systems.
Education
High School Diploma -
North Gwinnett High School
Suwanee, GA05-1987
Skills
- Customer relationship management
- Technical support
- Systems maintenance
- Hardware troubleshooting
- Inventory management
- Marketing strategy
- Staff training
- Operations oversight
- Problem solving
- Effective communication
- Team cooperation
- Time management
- Relationship building
Certification
- Epson certified repair technician.
Timeline
Owner/Operator
Advanced Computer & Electronics
10.2005 - Current
2nd Class Petty Officer
US Navy
1988 - 1999
High School Diploma -
North Gwinnett High School