Mathew Bruce
Waverly Hall,GA
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator
Big Road Transport Llc
02.2018 - 06.2024
- Developed and maintained long-term, lucrative business relationships with clients, while establishing a network of referral sources
- Kept up-to-date on industry news and developments
- Monitored clients needs and expectations, identified new opportunities necessary to meet and exceed their expectations, and provided positive feedback while proactively identifying and solving any problems that may arise
- Generated revenue and successfully managed budgets, expenses, and cash flow
- Maintained current licensing and DOT testing
- Prepared and negotiated all transportation contracts
- Maintained daily logs and updated/revised load/haul documentation as needed
- Inspected vehicles and equipment to ensure operability
- Created travel routes for timely deliveries
- Handled all processing and reporting of incidents
- Dispatched loads while monitoring and meeting all order accuracy requirements including communicating any special delivery instructions
- Ensured all vehicles were properly licensed and insured according to federal and state regulations.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Developed and maintained billing procedures to make timely payments.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Prepared bank deposits and handled business sales, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Transportation Driver
TMC
06.2015 - 02.2018
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
- Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
- Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
- Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Obtained signatures from customers upon delivery of goods.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers' needs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Geek Squad Lead
Best Buy
12.2013 - 05.2015
- Implemented performance metrics to evaluate staff effectiveness, leading to continuous improvement initiatives.
- Established clear lines of communication between team members to facilitate efficient information sharing and problem-solving capabilities.
- Enhanced customer satisfaction by implementing effective strategies in managing customer complaints and resolving issues promptly.
- Developed and implemented customer service policies and procedures.
- Boosted team productivity, fostering a collaborative environment to meet or exceed targeted goals.
- Served as primary liaison between senior management and frontline staff, ensuring seamless flow of information across all levels within the organization.
- Developed and maintained strong relationships with key clients, ensuring their needs were met and expectations exceeded.
- Led departmental restructuring efforts, reallocating resources as necessary to optimize organizational efficiency without compromising on quality standards in service provision.
- Reduced response times through the optimization of call center operations, resulting in increased customer satisfaction ratings.
- Conducted regular performance reviews, identifying areas for growth and development within the team.
- Managed escalated situations effectively, mitigating potential negative impacts on both company reputation and client relationships.
- Collaborated closely with cross-functional teams to develop new strategies for enhancing the overall client experience.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Established team priorities, maintained schedules and monitored performance.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
Lead Retail Sales Associate
Best Buy
10.2012 - 12.2013
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Provided exceptional customer service, leading by example for junior associates in delivering memorable interactions.
- Maximized profit margins by upselling products and suggesting add-on items that complemented customer purchases.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets from theft or damage.
- Coordinated associate schedules and daily task assignments for optimal coverage during peak shopping hours.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Education
Certificate of Completion - CDL - A
John Tyler Community College
Hampton, VA07.2015
Some College - Network security and communications
ECPI University
Virginia Beach, VA05.2014
Associate's degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts-Portland
Portland, OR01.2010
High school diploma -
Mead High School
Spokane, WA06.2007
Skills
- Communication skills
- Organizational management
- Attention to detail
- Supervising experience
- Customer relationship management
- Customer support
- Schedule management
- Proficient in ELD management
- Expense Management
- Flatbed
- Commercial Driving
- Route planning
- Safety management
- Records management
- Team development
- Data analysis skills
- Supply chain management
- Microsoft Office
- Microsoft Excel
- Customer service
- Computer skills
- Microsoft Outlook
- Quality assurance
- Manufacturing
- Quality control
- Order fulfillment
- Business Planning
- Documentation And Reporting
- Operations Management
- Sales negotiation
- Negotiation
- Relationship Management
- Budget Development
- Customer-Oriented
- Accurate record keeping
- Logistics Planning
- Teamwork and Collaboration
- Scheduling
- Business Management
- Hiring
Certification
- CDL
- Air Brake Endorsement
- Tanker Endorsement
- Hazmat Endorsement
- MECP Certified
- Microsoft Office Certified
- Work From Anywhere Certified
Accomplishments
- Company wide top ten highest marks for sales and customer satisfaction.
- Million mile safe driver.
- On time service award.
Timeline
Owner/Operator
Big Road Transport Llc
02.2018 - 06.2024
Transportation Driver
TMC
06.2015 - 02.2018
Geek Squad Lead
Best Buy
12.2013 - 05.2015
Lead Retail Sales Associate
Best Buy
10.2012 - 12.2013
Certificate of Completion - CDL - A
John Tyler Community College
Some College - Network security and communications
ECPI University
Associate's degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts-Portland
High school diploma -
Mead High School