Caleb Garcia
Emmett,ID
Summary
Qualified Sales Representative with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Freedom Home & Lawn LLC
02.2006 - Current
- Coordinating commercial and residential accounts
- I would create and process billing invoices
- Intake and process phone calls
- Arranged appointments with customers and set up scheduling and appointments over the phone and in person
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Mentor
Aloft Transitions
10.2020 - 03.2023
- Aloft Transitions is a residential, life transition program for young adults18 to30 years old
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
Customer Service Associate
Rodda Paint
02.2016 - 02.2020
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Provided positive first impressions to welcome existing, new, and potential customers.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Managed customer inquiries and complaints in polite and professional manner.
- Built relationships with customers to encourage repeat business.
Counselor/Manager
Novitas Academy Boarding School
08.2011 - 01.2016
- I worked at Novitas Academy a therapeutic transitional boarding school as a manager
- I would manage8-12 employees at any given time
- I was responsible for time management, daily program planning, supervision and program growth
- I work directly with the Program Director to build and structure the program to help develop and grow the program with student growth in mind
- I direct and manage the student population in activities, daily living skills, supervision, physical fitness, and maintaining the behavior management policies
- I am a direct part of a team helping young adults15- to18-year-old males grow into self-sufficient self-motivated young men
- Fostered a culture of continuous improvement by encouraging feedback from counselors, clients, and other stakeholders to inform program development and enhancement initiatives.
- Provided clinical supervision to licensed professional counselors and those seeking licensure, increasing public trust and expanding client base.
Customer Service Sales Specialist
DIRECTV
11.2006 - 08.2011
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased territory sales by implementing effective sales strategies and building strong customer relationships.
- Boosted sales revenue by implementing effective sales strategies and fostering strong customer relationships.
Skills
- Muliti line phone system
- Excellent communication skills
- Typing skills-60 WPM
- Customer Service
- Call Center
- Sales
- Self motivated
- Communication skills
Timeline
Mentor
Aloft Transitions
10.2020 - 03.2023
Customer Service Associate
Rodda Paint
02.2016 - 02.2020
Counselor/Manager
Novitas Academy Boarding School
08.2011 - 01.2016
Customer Service Sales Specialist
DIRECTV
11.2006 - 08.2011
Owner/Operator
Freedom Home & Lawn LLC
02.2006 - Current
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