Stefano Brunetto
Yuma,AZ
Summary
Dynamic owner/operator with a strong background in customer relationship management and operational efficiency. Skilled in training staff, managing daily operations, and resolving conflicts, contributing to increased client loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Self-employeed
San Diego, California
01.2012 - Current
- Managed daily operations and logistics to ensure smooth business functioning.
- Oversaw financial management, including budgeting and expense tracking.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Trained new staff on operational procedures and customer interaction guidelines.
- Established partnerships with local suppliers to support business needs.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Identified potential risks associated with operations in order to minimize liabilities.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Hooked and unhooked trailers from tractor and converter dollies.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed unexpected emergencies and route changes with calm and professionalism.
Education
Associate of Arts - Horticultural Science
San Diego Mesa College
San Diego, CASkills
- Financial management
- Inventory management
- Risk assessment
- Contract negotiation
- Compliance oversight
- Customer relationship management
- Route planning
- Vendor relations
- Problem solving
- Employee training
- Conflict resolution
- Customer service
- Relationship management
- Business planning
- Operations management
- Hiring
- Business operations management
- Client relationship management
- Vendor negotiation
- Personnel management
- Hazardous materials handling
- Route planning expertise
- Mechanical tools
- Customer-oriented
- Dependable and reliable
- Schedule management
- Attention to detail
- Load securing proficiency
- Basic maintenance
- Route logs
- Verbal and written communication
Timeline
Owner/Operator
Self-employeed
01.2012 - Current
Associate of Arts - Horticultural Science
San Diego Mesa College