Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Varela

Champions Gate,Florida

Summary

Crew Leader dedicated to staying professional in difficult situations. Outgoing demeanor focused on task management, overseeing employees and monitoring complex workflows and conditions. Promotes interpersonal and adaptability skills to complete project tasks safely and to specifications.

Focused on providing exemplary guest service. Training new team members in their role of Front of House crew member.

Overview

2
2
years of professional experience

Work History

Crew Leader

Chick-fil-A
Davenport, FL
07.2023 - Current
  • Inspected equipment for proper operation before use by crew members.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Organized crew placement per job function when assigning work.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.

Crew Member

Chick-fil-A
Ormond Beach/Largo, FL
10.2021 - 04.2023
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Handled all cash transactions accurately according to established procedures.
  • Maintained cleanliness of work area throughout shift.
  • Trained and mentored new team members to maximize performance and company standards.

Education

High School Diploma -

Seminole High School
Seminole, FL
05-2017

Some College (No Degree) -

Union County College
Cranford, NJ

Skills

  • Employee Management
  • High Quality Guest Service
  • Crew Scheduling
  • New Hire Training
  • Crew Coordination
  • Crew Oversight
  • Work Task Assignments
  • Product Knowledge
  • Teamwork and Collaboration
  • Safety Guidelines
  • Personnel Management
  • Proactive Problem Solving
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Equipment Inspection

Languages

English
Professional
Spanish
Professional

Timeline

Crew Leader

Chick-fil-A
07.2023 - Current

Crew Member

Chick-fil-A
10.2021 - 04.2023

High School Diploma -

Seminole High School

Some College (No Degree) -

Union County College

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Jonathan Varela