Jonathan Velasquez
Foster City,CA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Franciscan Property Management LLC
San Francisco, CA
12.2024 - Current
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Property Manager
Greystar
San Francisco, CA
12.2021 - Current
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Completed Monday reports
- Completed Market Surveys
- Completed Deposit Accountings
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Escalated major issues to property manager for immediate remediation.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Recertified past due BMR files
- Intake new BMR prospects.
OSS Roving Leasing Manager
Greystar
San Francisco, CA
12.2020 - 11.2021
- Assisted various properties in the Bay Area with leasing duties.
- Train and educate new leasing agents about leasing procedures and requirements.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept meticulous records of correspondence between management and tenants.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Managed daily and weekly marketing and leasing plans.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Operations Manager
Action Property Management
San Francisco, CA
02.2018 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Office Administrative Assistant
Metric Marine & Industrial
San Rafael, CA
07.2015 - 01.2018
- Assist residents with packages
- Pickup and delivery laundry when necessary
- Coordinate travel arrangements for resident
- Maintain residents information accurate and confidential at all times.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted residents and visitors upon arrival, offered assistance and answered questions to build rapport and retention.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Built talented team through hiring and training new associates.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Delivered above-and-beyond service to residents by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and resident needs at busy facility.
- Prepared weekly employee work schedules for team members.
- Explained details regarding property to acclimate patrons to resort environment.
- Scheduled and assigned daily work and activities for team members.
- Performed concierge services for residents.
- Planned coverage needs and organized services to support incoming special events.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Interviewed, hired, coached and developed front office associates.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Associates Degree - Business Management
Liberty University
Lynchburg, VA07.2018
Skills
- Bilingual
- Property Management
- Sales
- Staff Management
- Financial Reporting
- Market Strategy
- Leasing and Sales
- Fair Housing Mandates
- Affordable Housing Programs Knowledge
- Property Tours
- Sales and Marketing
- Lease Renewals
- Administrative Support
Certification
- CSP - Dale Carnegie Certified Sales Professional
Timeline
Senior Property Manager
Franciscan Property Management LLC
12.2024 - Current
Assistant Property Manager
Greystar
12.2021 - Current
OSS Roving Leasing Manager
Greystar
12.2020 - 11.2021
Operations Manager
Action Property Management
02.2018 - 11.2020
Office Administrative Assistant
Metric Marine & Industrial
07.2015 - 01.2018
Associates Degree - Business Management
Liberty University