Jonathan Velez
Islip Terrace,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Stop & Shop
East Islip, NY
07.2021 - Current
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Asked store associates for help locating missing products.
Education
High School Diploma -
North Babylon High School
North Babylon, NY06-2023
Some College (No Degree) - Sports Management
Hofstra University
Hempstead, NYSkills
- Complaint Resolution
- Product Recommendations
- Order Accuracy
- Customer Engagement
- Upbeat and Outgoing Attitude
Affiliations
- Actively works out
Timeline
Online Grocery Associate
Stop & Shop
07.2021 - Current
High School Diploma -
North Babylon High School
Some College (No Degree) - Sports Management
Hofstra University