Summary
Overview
Work History
Education
Skills
Experience
Other Relevant Education
Timeline
Generic

Larisa Vann

Waynesboro

Summary

Experienced professional in customer service, data entry, office management, and retail sales. Proficient in editing reports, creating databases, and repairing office equipment. Skilled in addressing customer needs promptly and courteously. Committed to excellence and results-driven approach. Effective in managing customer interactions and delivering exceptional service. Recognized for reliability, adaptability, and fostering teamwork in fast-paced environments. Experienced in conflict resolution and communication. Valued for positive attitude and customer-centric mindset.

Overview

27
27
years of professional experience

Work History

Online Grocery Associate

Walmart
04.2024 - 09.2024
  • Assisted customers in navigating online grocery platform for efficient shopping experience.
  • Learned safety protocols and operational procedures to maintain a secure work environment.
  • Supported order fulfillment processes by picking, packing, and preparing items for delivery.
  • Collaborated with team members to ensure product availability and timely restocking of shelves.
  • Participated in training sessions to enhance product knowledge and service skills.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.

Customer Service Associate

Michael's Arts & Craft Store
08.2015 - 12.2015
  • Assisted customers with product selection, providing personalized recommendations and exceptional service.
  • Handled transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Maintained store organization and cleanliness, facilitating an inviting shopping environment for customers.
  • Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction and loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Office Administrator

Acs Defense, Inc.
03.1998 - 04.2000
  • Coordinated office activities and maintained organized filing systems to enhance productivity.
  • Managed scheduling and calendar appointments for team members, optimizing time management.
  • Assisted in preparation of correspondence and documentation, ensuring clarity and accuracy.
  • Maintained inventory of office supplies, contributing to efficient resource management.
  • Processed incoming communications, directing inquiries to appropriate personnel for timely responses.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.

Education

BA - Sociology

University of Maryland – Baltimore County
Baltimore, MD

AA - General Studies

Anne Arundel Community College

High School Diploma - undefined

Severna Park High School

Skills

  • Complaint resolution
  • MS office
  • Problem resolution
  • Customer relations
  • Customer service
  • Attention to detail
  • Database entry
  • Administrative support
  • Time management
  • Verbal communication
  • Mail handling

Experience

  • Customer service/sales/retail: Michael's Arts and Crafts, Walden Books, McGarvey's Saloon, ACE Hardware, JoAnn Fabrics and Crafts, Oxbow Restaurant; East-West Medical Center
  • Computer/data entry: ACS Defense, Inc.; Kelly Temporary Services; East-West Medical Center; Center for Health Program Development and Management – University of Maryland, Baltimore County; Office of Scientific and Engineering Personnel – National Academy of Sciences; Law Office of C. Raymond Dix, Esquire

Other Relevant Education

  • Hardware: Knowledgeable in the use of IBM-compatible systems
  • Software: Microsoft Office; previous experience with office-specific database at MARC Trains (Kelly Temporary Service job assignment)

Timeline

Online Grocery Associate

Walmart
04.2024 - 09.2024

Customer Service Associate

Michael's Arts & Craft Store
08.2015 - 12.2015

Office Administrator

Acs Defense, Inc.
03.1998 - 04.2000

AA - General Studies

Anne Arundel Community College

High School Diploma - undefined

Severna Park High School

BA - Sociology

University of Maryland – Baltimore County

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Larisa Vann