Jonathan Veltri
Tallahassee,FL
Summary
Motivated Shift Supervisor experienced in Type environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply Number years of experience to improve operations.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Receptionist Manager
H&r Block
01.2019 - 05.2019
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Bachelor Of Business Administration - Business Administration And Management
Arizona State University
Tempe, AZSkills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Training and Mentoring
- Continuous Improvement
- Team Building
Additional Information
Currently enrolled in a cyber security course and hope to finish with my certification by next year!
Timeline
Shift Supervisor
Starbucks
03.2019 - Current
Receptionist Manager
H&r Block
01.2019 - 05.2019
Bachelor Of Business Administration - Business Administration And Management
Arizona State University