Jonathan Villa
Operational manager Logistics
Duncanville,TX
Summary
Accomplished and results-driven Operations Manager with 5+ years of operational experience in high-volume logistics environments. Proven track record of exceeding performance targets, driving process improvements, and delivering exceptional customer satisfaction. Strong leadership, strategic planning, and communication skills with a focus on building collaborative and high-performing teams.
Overview
8
8
years of professional experience
Work History
Operations Manager
OnTrac
10.2025 - Current
- Monitoring the arrival and departure times of long-haul (linehaul) trucks. Managers must accurately track trailer utilization (cube percentages) throughout the sort and manage tight cutoff times to ensure outbound trucks depart exactly on schedule to feed downstream delivery facilities.
- Adjusting the floor plan dynamically if a truck arrives late or volume unexpectedly surges. This requires close coordination with linehaul managers and dispatch to prevent network delays.
- Leading pre-sort meetings to communicate the shift's volume forecast, hourly throughput goals, and immediate safety priorities, ensuring the team is aligned before the belts turn on.
- Implemented process improvements that enhanced productivity and reduced operational costs within the area.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Sort Manager
FedEx Ground Inc
10.2024 - 10.2025
- Inbound and Outbound Coordination: Synchronizing the arrival of inbound trailers with the outbound dispatch schedule to ensure the 8-hour sort window is maximized. This means making sure the right trailers are unloaded at the right doors at the right time to feed the sorter efficiently.
- Throughput Management: The primary responsibility is ensuring the continuous, unobstructed flow of volume. This involves monitoring the central sortation systems, identifying immediate bottlenecks (choke points) on the belts, and dynamically rerouting volume or reallocating labor to prevent system shutdowns.
- Directing Area Managers: Directly supervising and coaching the 5 Area Managers (who typically oversee specific zones like Unload, Load, Small Package Sort, or Non-Conveyable items). The Sort Manager relies on these leaders to execute the floor strategy and provides them with real-time performance data.
- Indirect Oversight of 250 Employees: Managing a massive workforce of package handlers, switchers (yard jockeys), and administrative staff. This involves high-level strategic staffing—determining headcounts based on forecasted volume, managing overtime, and ensuring adequate coverage across all 5 operational areas.
- Driving a strict safety culture across a heavy-machinery environment. With 250 people moving rapidly around moving belts and heavy freight, the Sort Manager is ultimately accountable for OSHA compliance, accident investigations, and daily safety briefings.
Area Manager
FedEx Ground Inc.
03.2020 - 10.2024
- Managed a team of 7 team leaders and 90+ associates.
- Directed operations contributing to 110,000+ daily package distributions.
- Efficiency Metrics: Exceeded department goals by reducing Total Labor Hours (TLH) by 10% through strategic labor planning.
- Quality Control: Averaged 99.25% on weekly Trailer Load Scan while maintaining an 18% rehandling rate, surpassing company expectations.
- Analyzed key performance indicators (KPIs) to identify production bottlenecks and
executed initiatives to optimize productivity and client satisfaction. - Utilized Kronos, Microsoft Office, EYMCs, TMS, and SAP.
Operations Manager (Team Lead)
FedEx Ground Inc.
10.2019 - 05.2020
- Supervised 30 package handlers and drivers to ensure efficient and accurate packaging and delivery.
- Evaluated and restructured operational workflows, resulting in a increase in departmental productivity.
- Administered training programs for new hires, enhancing overall skillset and team performance.
Package Handler Trainer
FedEx Ground Inc.
02.2019 - 10.2019
- Trained 80+ employees on processes and procedures.
- Monitored trainee progress and performance.
- Collaborated on training strategies.
Package Handler
FedEx Ground Inc.
08.2018 - 02.2019
- Sorted and processed packages for timely delivery.
- Operated warehouse equipment safely.
- Scanned, loaded, and organized packages.
Education
High School Diploma -
Duncanville High School
01-2017
Skills
- Bilingual (Spanish & English)
- Leadership & Team Development
- Analytical Skills
- Inventory Control
- Quality Management
- Collaboration
- Verbal & Written Communication
- Staff management
Timeline
Operations Manager
OnTrac
10.2025 - Current
Sort Manager
FedEx Ground Inc
10.2024 - 10.2025
Area Manager
FedEx Ground Inc.
03.2020 - 10.2024
Operations Manager (Team Lead)
FedEx Ground Inc.
10.2019 - 05.2020
Package Handler Trainer
FedEx Ground Inc.
02.2019 - 10.2019
Package Handler
FedEx Ground Inc.
08.2018 - 02.2019
High School Diploma -
Duncanville High School
AWARDS
Employee of the month - FedEx Ground, Spartan of the Quarter - FedEx Ground