Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Ward

Glendale,AZ

Summary

Efficient Sales Support Coordinator trained in receiving and processing incoming customer inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data.

Overview

9
9
years of professional experience

Work History

Sales Support Coordinator

OmniEngine
11.2021 - 06.2023
  • Processed customer orders and requests, responding to them in a timely manner, and tracked progress toward reaching customer satisfaction
  • Delivered regular updates to manager, documenting activities, events, and initiatives
  • Met customer needs consistently, identifying system requirements, planning product configurations and delivering expert technical presentations
  • Promoted sales by supporting field team needs with technical product expertise
  • Utilizing Salesforce to update sales, tracking of sales cycle until completion
  • Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Produced charts and diagrams to assist with problem analysis
  • Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.

Market Coordinator

MKTG INC.
01.2016 - 12.2020
  • Responsibility for providing support to the market manager in planning and executing local market events for generating brand awareness and maintaining event budgets
  • Facilitate in developing strategic marketing initiatives and activities
  • Conduct market research to identify marketing opportunities
  • Plan and manage meetings, events, conferences, and trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns
  • Supported in managing the marketing initiatives resulting in achieving company goals by 110%
  • Presented key market insights and findings at quarterly in-person meetings with the second largest client of the company
  • Exceeded consumer engagement gross goal by 266% for the current year and grew the account universe by 10% in 2017
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.

Brand Ambassador

MKTG INC.
06.2014 - 12.2016
  • Collaborated with sales and marketing staff to conceptualize marketing campaigns and strategies
  • Cultivated profitable and long-term relationships with customers by educating about specific brand attributes in high-stress environments
  • Coordinated with top management to provide detailed feedback for client needs
  • Monitored customer feedback and escalated complaints to the marketing department
  • Tracked customer preferences, metrics, and media campaigns
  • Represented the company at product launches, events, and trade shows
  • Maintained position of top performing Brand Ambassador and obtained company goals by 150%
  • Generated the most consumer engagements across 16 markets nationwide, with over 10,000 consumer engagements for the year of 2015
  • Supported seeking out and acquiring of new venue opportunities to further grow the client's account universe.

Education

No Degree - Computer And Information Sciences

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

Skills

  • CRM software expertise
  • Report Generation
  • Client Relations
  • Scheduling
  • Goals and performance
  • Pipeline Management
  • Customer Relationship Management
  • Requirements Gathering
  • Research and analysis

Timeline

Sales Support Coordinator

OmniEngine
11.2021 - 06.2023

Market Coordinator

MKTG INC.
01.2016 - 12.2020

Brand Ambassador

MKTG INC.
06.2014 - 12.2016

No Degree - Computer And Information Sciences

Maricopa Community Colleges - Glendale Community College

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Jonathan Ward