Jonathan Warren
Windsor,PA
Summary
I am a passionate entrepreneur, who is highly motivated and results oriented. Whether It's a remote work environment or face to face I strive to deliver and exceed the expectations of all around me, customer and co-worker alike. From managing a team and mastering all aspects of a fast paced restaurant industry, to building organizations from the ground up; I have always cultivated the loyalty of those around me through my diverse skillset, and holding myself accountable to any commitment made. Achieving exceptional results has always been my top priority, driving me to excel in any task I perform.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Wartek Collectibles LLC
Red Lion , PA
2018.11 - Current
- Developed strong relationships with publishers and distributors, ensuring access to a wide variety of titles
- Developed a loyal customer base through exceptional customer service and engaging events
- Maintained a healthy inventory by strategically managing purchasing and staying informed about industry trends.
- Organized successful in-store events, such as author signings, artist workshops, or themed nights
Customer Service Specialist
Whatnot INC
San Francisco , CA
2022.05 - 2024.11
- Provided exceptional customer service through various channels (phone, email, chat).
- Proven ability to troubleshoot customer issues, answer inquiries accurately, and resolve problems efficiently.
- Possesses strong communication, problem-solving, and interpersonal skills, with a focus on building positive customer relationships and exceeding satisfactory expectations.
- Achieved a high volume of daily ticket resolution (75-100), demonstrating strong problem-solving skills and time management.
- Worked closely with management to grow and build a successful 8.6 billion dollar (estimate) app.
1st Assistant Manager / Head of Marketing
Jimmy John's Gourmet Sandwiches
Largo , FL
2017.11 - 2018.12
- Successfully managed a team of [15] employees, ensuring smooth operations during peak hours.
- Demonstrated strong leadership skills by coaching and mentoring crew members to achieve individual and team goals.
- Adept at inventory control, minimizing waste and maintaining optimal stock levels.
- Proficient in cash handling procedures, ensuring accurate financial records and minimizing discrepancies.
- Assisted in implementing local marketing campaigns, such as in-store promotions, social media outreach, or community events.
- Proven ability to lead and motivate teams to deliver exceptional customer service and uphold Jimmy John's commitment to "Freaky Fast Freaky Fresh" service.
- Expertise in all aspects of store operations, including food preparation, inventory management, scheduling, and ensuring a clean and safe work environment.
Education
GED -
PTEC
Clearwater, FL2016-05
Skills
- Zendesk knowledgeable
- Microsoft Excel knowledgeable
- Technical Troubleshooting
- Admin2 knowledgeable
- Microsoft Word knowledgeable
- Data Analysis
Timeline
Customer Service Specialist
Whatnot INC
2022.05 - 2024.11
Owner/Operator
Wartek Collectibles LLC
2018.11 - Current
1st Assistant Manager / Head of Marketing
Jimmy John's Gourmet Sandwiches
2017.11 - 2018.12
GED -
PTEC
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