Jonathan Washington
Grovetown,GA
Summary
Results-driven IT professional always willing to learn and grow their skills. Demonstrates strong analytical, communication and teamworks skills, with proven ability to multitask in stressful environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Lead
SE Co-Brand Ventures LLC
06.2021 - Current
- Manage the register, take multiple orders in under a minute, while maintaining quality customer service
- Resolve customer problems in alignment with brand expectations, resulting in a 90% customer satisfaction rate
- Teach other crew members how to use the POS systems
- Handle 5+ technical problems weekly, reduce Wi-Fi latency, and improve digital display
Student Tutor
Augusta University
09.2025 - 05.2026
- Computer and Cyber Sciences Department
- Tutor for CSCI 1301, CSCI 1302, AIST 2120
- Simplified complex topics for better student comprehension.
- Articulate complex topics into understandable terms.
- Evaluated student understanding to identify areas needing support.
Education
Bachelor of Science - CyberSecurity
Augusta University
Augusta, GA05-2026
Skills
- Programming languages (C#,Python)
- Powershell
- Wireshark
- Problem-solving
- Attention to detail
- Time management
- Customer service focus
- Team leadership
- Staff development
- Organizational skills
- Communication skills
- Microsoft Office
Certification
CompTIA Security+, September 2026 to September 2029, CompTIA Network+, July 2026 to July 2029
Timeline
Student Tutor
Augusta University
09.2025 - 05.2026
Shift Lead
SE Co-Brand Ventures LLC
06.2021 - Current
Bachelor of Science - CyberSecurity
Augusta University