Jonathan Watson
Cincinnati,OH
Summary
Devoted and driven professional with a passion to help people in various aspects of life. A true team player with plenty of experience with working with and for people, coworkers and clients alike.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Capital Grille Darden
03.2021 - Current
- Provided upscale fine dining service to business professionals and high-end clients daily
- Multiple tasked while maintaining high standards
Fraud Specialists
US Bank
Cincinnati
03.2022 - 12.2023
- Conducted thorough investigations of potential fraud cases by tracking financial transactions and examining relevant documentation.
- Interviewed customers to ensure accurate identity verification and information validation.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Provided training and guidance on best practices in fraud detection and prevention.
- Assisted clients in submitting their fraud claims by phone or in person sessions
Social Worker Intern
Clerking county drug court
Cincinnati
01.2020 - 03.2020
- Worked with the social workers to build case plans for individuals who had drug-related and lost custody of their kids, with the goal of reuniting them with their kids
- For example, getting them plans to beat their addictions, helped with housing, and built interpersonal relationships
- Presented cases plans to the judge for review
- I did home visits and drug tests
Education
Bachelor's - Criminal justice
University of Cincinnati-Main Campus
12.2020
Associate's - Communications
University of Cincinnati-Main Campus
Skills
- Customer Service
- Communication skills
- Microsoft Office
- Computer skills
- Social work
- Team management
- Microsoft Excel
- Organizational skills
- Decision Making
- Data Entry
Additional Information
Bachelor Degree from University of Cincinnati
Assessments
- Management & leadership skills: Impact & influence, Proficient, 02/01/24
- Retail customer service, Proficient, 02/01/24
- Customer service, Proficient, 06/01/20
- Attention to detail, Proficient, 04/01/22
- Social media, Proficient, 06/01/22
- Sales skills, Proficient, 02/01/23
- Work style: Reliability, Completed, 04/01/22
- Teamwork: Interpersonal skills, Proficient, 04/01/22
- Marketing, Proficient, 01/01/24
- Social media, Proficient, 12/01/23
- Work style: Reliability, Proficient, 02/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Fraud Specialists
US Bank
03.2022 - 12.2023
Server/Bartender
Capital Grille Darden
03.2021 - Current
Social Worker Intern
Clerking county drug court
01.2020 - 03.2020
Bachelor's - Criminal justice
University of Cincinnati-Main Campus
Associate's - Communications
University of Cincinnati-Main Campus
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