Jonathan Weaver
Jersey Shore,PA
Summary
PROFESSIONAL SUMMARY Pennsylvania State University B.S. Information Science and Technology graduate seeking employment in the field of Information Technology (IT) and Cybersecurity. I am a highly innovative and resourceful person who can quickly identify and resolve challenging IT situations, in addition to having the desire and aspiration to succeed in a variety of situations and environments. I am knowledgeable and experienced in various technologies, but eager to learn more and take on challenging situations in a professional IT/Cybersecurity career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Operations Associate 40 Hrs. Weekly
Wells Fargo
Phoenix, United States
09.2023 - 09.2024
- Maintained and updated configuration control item inventory
- Prepared and reviewed configuration item state documentation
- Verified controlled item configuration through periodic audits
- Maintained and monitored software and hardware configurations for classified networks
- Supervised change requests and implementation processes for selecting controlled items as required
- Designed developed and implemented configuration management and changed control programs
- Reviewed all process policy statements training manuals and relevant supporting documentation
- Handled change order processing for systems hardware software and related equipment
- Created Reports, graphs, and presentations for the internal team
- Identified various models and the correct way to fulfill any PC request for all the lines of business within Wells Fargo
- Matched power supplies and peripherals with Line of business requests
- Prepared PC's
- Palletized devices from HP, Dell, and Microsoft, including proper labeling, and receiving into our internal system of record all the serial number devices with strict attention to detail
- Performed data analysis using database query tools Validate system configuration and reported any issues
- Executed defect management strategies, including issue tracking and system configuration verification strategies
- Analyzed and documented existing IT processes, procedures and systems.
- Configured, maintained, monitored and troubleshot computer hardware, software and networks.
- Implemented new technologies to improve system performance and reliability.
- Assisted in the development of technical solutions for complex business requirements.
- Resolved incidents related to application or system issues promptly with minimal disruption to users.
Packer 40 Hrs. Weekly
Truck Lite
McElhattan, United States
03.2023 - 06.2023
- Verifies counts and performs a casual inspection on all types of incoming receipts
- Repalletizes as required to accommodate available storage locations
- Performs receipts of inventory and non-inventory goods via RF scanning device or PC Terminal
- Apply put-away labels and prepare receipts for storage
- Package Products for sale to after-market customers
- Executed the use of internal router information
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
PVD Seasonal Driver 40+ Hrs. Weekly
UPS
Williamsport, United States
11.2022 - 01.2023
- Provided quality customer service to all clients
- Executed deliveries as quickly and efficiently as possible
- Always operating the Vehicle safely and responsibly under all weather conditions
- Followed UPS identification standards
- Communicated with the UPS logistics center frequently throughout the workday
- Ensured detailed logs were kept updated and valid information was recorded to reduce errors
- Delivered packages to customers in a timely and efficient manner.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Driver 20 Hrs. Weekly
Uber/Lyft
State College, United States
12.2018 - 07.2022
- Answer, schedule, and respond to reservation calls at specific times and locations
- Clean and maintain the vehicle and assess the vehicle for damage after each shift
- Coordinate efficient routes to avoid delays and optimize schedules
- Achieve consistent safety targets by adjusting driving to different road and traffic conditions and avoiding dangerous driving actions
5G Technical Operations Intern 40 Hrs. Weekly
T-Mobile US, Inc.
Lancaster, United States
06.2019 - 08.2019
- Assisted in managing the planning development and construction process for all new telecommunication facilities and modification projects to existing facilities
- Participated in or conducted project reviews with stakeholders as necessary to perform ongoing assessments on the progress of projects
- Initiated communication with stakeholders by prioritizing, speaking, and providing direction as a business leader and problem solver
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion
- Met customer satisfaction in support of the engineering network
- Assisted upper-level project manager to provide oversight, tactical input, expertise communication, quality control, training, reporting, and general administrative support between Regional Development Team markets and other regional groups and FSC
- Built awareness of general accounting practices, related to project management including budgeting, invoicing, purchase orders, and accounts payable
- Formalized experience working in a technical networks, including 4G and 5G Networks
- Approved or recommended all required commitments and liaised with supplier and contract representatives
- Monitored actual project progress, compared to baseline reported progress against schedule, and identified Risks in projects
- Developed and documented operational procedures to ensure efficient operations.
- Analyzed data to provide insights into the current operations and identify areas of improvement.
Education
Bachelor of Science - Information Sciences And Technology
The Pennsylvania State University
State College, PA05.2022
Skills
- Teamwork
- Leadership
- Microsoft Windows
- Mitigation
- Office Suite
- Google Cloud
- Budgeting
- Management
- Operations
- Project Management
- Presentations
- Order Processing
- Operating Systems
- Risk Mitigation
- Network Architecture
- Microsoft Office
- Scrum (Software Development)
- Agile Software Development
- Technical Support
- Information Technology
- System Configuration
- Telecommunications
- Customer Service
- Customer Satisfaction
- Planning
- Quality Assurance
- Quality Control
- Data Analysis
Certification
- Agile and Scrum Training, Wells Fargo, 01/01/24, No Expiration Date
- Technical Support Fundamentals, Google/Coursera, 01/01/23, No Expiration Date
- Networking 101, Google Cloud/Coursera, 01/01/23, No Expiration Date
- Network Basics of Microsoft Windows, IBM, 01/01/23, No Expiration Date
- IT Helpdesk for Beginners, Linkedin, 01/01/23, No Expiration Date
- Comp TIA A+(220-1101 Cert), Linkedin, 01/01/23, No Expiration Date
Extracurricular Activities
Volunteer Work, Wells Fargo, Phoenix, AZ, 11/01/23, 11/01/23, Volunteered at Saint Mary's Foodbank., Greeted people in a positive friendly manner., Created and Distributed food to people within the community in need.
Personal Information
Title: Information Technology
Timeline
IT Operations Associate 40 Hrs. Weekly
Wells Fargo
09.2023 - 09.2024
Packer 40 Hrs. Weekly
Truck Lite
03.2023 - 06.2023
PVD Seasonal Driver 40+ Hrs. Weekly
UPS
11.2022 - 01.2023
5G Technical Operations Intern 40 Hrs. Weekly
T-Mobile US, Inc.
06.2019 - 08.2019
Driver 20 Hrs. Weekly
Uber/Lyft
12.2018 - 07.2022
Bachelor of Science - Information Sciences And Technology
The Pennsylvania State University