Mackenzie Music
Sheridan,WY
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented with strong multitasking skills and sound judgment, ensuring timely and accurate completion of clerical tasks. Self-motivated and effective in both independent and team settings, consistently delivering high-quality support.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant (40 hrs weekly)
U.S Department of Veterans Affairs
Sheridan, WY
02.2024 - Current
- Assisted in scheduling patient appointments for efficient clinic operations.
- Facilitated communication between patients and healthcare providers effectively.
- Responded to patient inquiries with professionalism and empathy.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted patients with inquiries and provided information about services offered.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Full Time Administrative Assistant (40 Hrs Weekly)
Sheridan County Public Works
Sheridan, WY
06.2021 - 09.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained records of all activities performed by the Public Works Department.
- Organized materials for upcoming construction projects related to Public Works initiatives.
- Coordinated with other departments to ensure timely completion of projects.
- Coordinated with local government officials regarding zoning regulations related to Public Works projects.
- Prepared reports summarizing progress made on various public works initiatives.
- Investigated complaints received from citizens concerning public works issues.
- Recorded type and cost of maintenance or repair work.
- Estimated costs to repair machinery, equipment or building structures.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Full Time Dental Assistant (36 Hrs Weekly)
Creekside Dental LLC
Sheridan, WY
12.2019 - 06.2021
- Dental assisting duties include: Assisting Dentist with patient procedures such as root canals, amalgam and composite fillings, extractions, toothaches, implant placement and denture wax ups/try ins.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
- Laid out dental instruments and equipment before procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed amalgam, and composite materials to support dentists during procedures.
- Provided IT and software trouble-shooting support to rest of the organization.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Maintained professional tone at all times, including during peak rush hours.
Full Time Administrative Assistant (40 Hrs Weekly)
Sheridan Memorial Hospital Internal Medicine
Sheridan, WY
04.2018 - 09.2020
- Scheduled and confirmed appointments.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
High School Diploma -
Sheridan High School
05-2015
Skills
- Records management
- Technologically savvy
- Proficient in Microsoft Word, Excel, TEAMS, and PowerPoint
- Time management
- Records maintenance
- Telephone etiquette
- Conflict resolution
- Organization
- Communication
- Attention to detail
- Expense Reporting
- Critical Thinking
- Digital Archiving
- Workflow Optimization
- Verifying Orders
- Resourcefulness and initiative
- Continuous learning mindset
- Operations Support
Timeline
Advanced Medical Support Assistant (40 hrs weekly)
U.S Department of Veterans Affairs
02.2024 - Current
Full Time Administrative Assistant (40 Hrs Weekly)
Sheridan County Public Works
06.2021 - 09.2022
Full Time Dental Assistant (36 Hrs Weekly)
Creekside Dental LLC
12.2019 - 06.2021
Full Time Administrative Assistant (40 Hrs Weekly)
Sheridan Memorial Hospital Internal Medicine
04.2018 - 09.2020
High School Diploma -
Sheridan High School
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