Jonathan Weedon
Hampton,VA
Summary
Dedicated Recreation Assistant skilled at setting up spaces and preparing supplies for wide-ranging activities. Helps participants complete activities with fun, safe mindset. Always pursuing opportunities to better engage individuals in activities and improve program operations.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
38
38
years of professional experience
Work History
Recreation Facility Supervisor
City of Newport News
Newport News, VA
07.2015 - Current
- Resolved customer complaints regarding building services or facilities issues in a timely manner.
- Provided training to staff on proper safety protocols and operating procedures.
- Monitored facility operations and implemented corrective action when necessary.
- Organized special events held at the facility such as conferences or meetings.
Tunnel Crew Member
Transtech Engineering Consultants Inc.
Hampton, VA
11.2021 - 11.2024
- Stop, maneuver, and maintain safe traffic flow of automobiles and trucks on bridges and tunnels so all safety goals are met. Maintain safety of workers, equipment, and property.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Inspect and maintain company tools and equipment for the insurance of job safety and preserving companies assets.
Facility Attendant
City of Newport News
Newport News, VA
07.2015 - 07.2019
- Train, Supervise, and make schedules for team members. Set up facility areas with supplies, tables and chairs for planned activities.
- Connected personally with residents to improve participation and enjoyment.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
Information Technology Specialist
U.S Navy
Norfolk, VA
02.1987 - 03.2007
- Worked alongside of Safety Officer and Training Officer as Asst. Safety Officer and Work Center Supervisor to maintain Safety and Readiness of various commands. Created new accounts, reset passwords and configured access to servers and file management software for users.
- Kept hardware and software systems current with latest patches and current licenses.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Maintained and controlled server room, wireless network, and server infrastructure.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Maintained records, logs and lifecycle documentation of work requests.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Increased overall company performance through improved IT uptime and cost reductions.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Executed scripts to communicate with back-end servers and provide real-time updates.
- Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Led working groups to develop mitigation strategies and prepare standard operating procedures.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Scheduled ongoing performance assurance for software applications and automated performance test scripts.
- Implemented system security and data assurance software.
Education
Bachelor of Science - Information Technology/Homeland Security
Strayer University
Washington, DC05.2015
Skills
- Operations monitoring
- Safety assurance
- Customer service expertise
- Resource distribution
Timeline
Tunnel Crew Member
Transtech Engineering Consultants Inc.
11.2021 - 11.2024
Recreation Facility Supervisor
City of Newport News
07.2015 - Current
Facility Attendant
City of Newport News
07.2015 - 07.2019
Information Technology Specialist
U.S Navy
02.1987 - 03.2007
Bachelor of Science - Information Technology/Homeland Security
Strayer University
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