Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan West

Dallas

Summary

Results-driven Project Manager with hands-on leadership experience delivering enterprise SaaS implementations for higher education and telecom clients. Skilled at driving operational improvements, leading cross-functional teams, and executing projects on time and within budget. Military veteran with a proven track record of managing complex initiatives, improving stakeholder engagement, and optimizing project lifecycles. Pursuing an MBA in Marketing to strengthen strategic decision-making and business growth expertise.

Overview

11
11
years of professional experience

Work History

IMPLEMENTATION PROJECT MANAGER

Netnet
10.2024 - Current
  • Lead full-cycle SaaS implementations for higher education clients, specializing in Past Due/Long Term payment plan projects impacting thousands of student accounts.
  • Build and manage UAT environments, achieving a 20% reduction in post-go-live defects across implementations.
  • Deliver live online training for institutional teams, increasing system adoption rates by 30%.
  • Develop detailed project plans and lead stakeholder meetings, ensuring 100% on-time delivery of major projects within scope and budget.

ASSOCIATE PROJECT MANAGER

SpectrumVoIP
07.2024 - 10.2024
  • Managed end-to-end deployment of VoIP solutions for mid-market clients, increasing operational efficiency by 20% through optimized project workflows.
  • Coordinated cross-functional teams and external vendors, achieving a 98% project milestone completion rate.
  • Acted as primary client liaison, maintaining project scope, timelines, and customer satisfaction levels above 95%.

JR. BUSINESS ANALYST

Metasource
02.2022 - 12.2023
  • Supported enterprise software projects by gathering business requirements, analyzing process gaps, and aligning technical solutions with client needs.
  • Reduced development cycle times by 30% through improved documentation and stakeholder communication.
  • Designed and delivered user training programs, resulting in a 30% increase in system proficiency among end users.

SECURITY FORCES SUPERVISOR

United States Air Force
04.2014 - 11.2021
  • Led a team of 10 personnel to deliver high-stakes operational security across installations, including process improvement initiatives.
  • Developed security training programs that improved readiness scores by 25%.
  • Awarded the Air Force Achievement Medal for outstanding leadership and mission excellence.

Education

Bachelor of Science - Business

Capella University
10.2024

MBA - Marketing Concentration

Southern New Hampshire University
01-2026

Skills

  • Project Lifecycle Management
  • Agile & Waterfall Methodologies
  • SaaS Implementation
  • Stakeholder Communication
  • Risk Management
  • Cross-Functional Leadership
  • Salesforce
  • JIRA

Timeline

IMPLEMENTATION PROJECT MANAGER

Netnet
10.2024 - Current

ASSOCIATE PROJECT MANAGER

SpectrumVoIP
07.2024 - 10.2024

JR. BUSINESS ANALYST

Metasource
02.2022 - 12.2023

SECURITY FORCES SUPERVISOR

United States Air Force
04.2014 - 11.2021

Bachelor of Science - Business

Capella University

MBA - Marketing Concentration

Southern New Hampshire University

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