Emma Driskill

• Acted as a primary point of contact for customers, ensuring clear communication and understanding of project objectives, status, and expectations with sincerity.
• Collaborated with cross-functional teams and customers to meet project timelines, address client needs, and ensure successful implementation.
• Worked with the operations team to configure systems correctly and ensure data validation, providing technical guidance and best practices.
• Oversaw project operations, incorporating unique project data, customized communications plans, and precision project reporting.
• Customized, drove, and tracked multifaceted project timelines, consistently meeting intended objectives and critical deadlines
• Developed and supervised workflows, aligning responsibilities with project milestones and customer-driven schedules.
• Adapted project plans based on evolving needs and identifiable project risks, ensuring uninterrupted progress.
• Strengthened partnerships by balancing the priorities of multiple stakeholders, ensuring project delivery remained on track with integrity and accountability.
• Delivered customized training to enhance users' understanding and use of solutions and set them up for long term success.

Key Achievements:

• Led a Rapid Response Team in updating and documenting new software migration to Monday.com.
• Improved customer satisfaction scores by 20% through effective communication and issue resolution.
• Implemented process improvements that reduced project delivery time by 15%.

• Oversaw the lifecycle management of product releases, including the creation of product and interface frameworks.
• Fostered collaborations with teams including Sales, Product Management, Order Processing, and Content Licensing.
• Acted as a primary resolver for customer issues related to product access, improving customer satisfaction and trust with sincerity.
• Championed the design and development of novel workflows, resulting in streamlined processes and enhanced business efficiency.

Key Achievements:

• Successfully managed the release of 10 major product updates, meeting all deadlines and quality standards
• Developed and implemented new workflows that reduced processing time by 25%.

• Cultivated partnerships with top-tier publishers, securing consistent quality data delivery and data feeds.

• Enhanced mission by increasing access to resources and encouraging literary exploration.

• Led a group of 15+ students in studying and creating poetry, fostering their appreciation for diverse poetic styles and techniques.
• Fostered safe and creative environment for effective communication of complex emotions among young adults.