Jonathan White
Philadelphia,MS
Summary
Resourceful Field Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service. Excel in problem-solving, time management, and adaptability to new technology. Thrive using clear communication, teamwork, and resilience to provide top-notch field support. My biggest task that i strive for the most in the field each day is to make sure that the customer is 100% satisfied and feels pleased with the effort that I put forth to keep the coming back to the company, I've always said that a customer will keep coming back to the company in the coming years for the service more than the brand. When I pull up to the job locations my goal is to get them back up and going the quickest and safest way by being efficent.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Trax Plus
Hickory, MS
02.2023 - Current
- Performed troubleshooting on electronic circuits and systems.
- Installed electrical wiring for new installations as needed.
- Disassembled defective machines for repair or replacement of parts.
- Replaced faulty parts or components following hydraulic and electrical schematics.
- Diagnosed problems using advanced diagnostic tools and software.
- Performed preventative maintenance and repairs on a variety of equipment.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Calibrated instruments according to established procedures.
- Prepared detailed reports documenting service activities performed on each job site.
- Observed field safety protocols to prevent injuries and accidents.
- Build one on one relationships with customers so that they feel confident in their equipment and trust the brand and company as a whole.
- Worked with all brands of equipment in construction and forestry Sany, Barko, Fecon, FAE, CiMafe, Shearex, Lamtrac mulchers, ASV, Cummins, Yanmar, Isuzu and Bandit chippers.
Field Service Technician
Windham Tractor & Implement
Philadelphia, MS
06.2018 - 02.2023
- Work with Kubota and New Holland Ag equipment. Kubota construction skid steers and mini excavators.
- Work with customers building good relationships to maintain a good service platform.
- Troubleshoot electrical and hydraulic issues by using provided schematics.
- Go out with new equipment to adjust and go over with customer on all operations. Fine tune mulchers on skid steers and mini excavators.
- Keep a clean and safe work environment at all times.
Field Service Technician
B&g Equipment
Philadelphia, MS
12.2017 - 06.2018
- Work with Tigercat forestry equioment.
- Performed troubleshooting on electronic circuits and systems.
- Provided technical support to customers over the phone and via email.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Diagnosed problems using advanced diagnostic tools.
- Performed routine maintenance on machinery to ensure optimal performance.
- Prepared detailed reports documenting service activities performed on each job site.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Responded promptly to emergency service requests from clients.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Trained customers on equipment after installation.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Observed field safety protocols to prevent injuries and accidents.
- Wrote detailed service reports describing work completed, issues and recommendations.
Assistant Driller
Helmerich & Payne Inc
Jackson, MS
06.2013 - 12.2017
- Assisted in rig-up operations, including connecting hoses and cables for power supply, water, and other resources.
- Inspected drill pipe connections after each connection was made for proper torque settings according to industry standards.
- Participated in daily toolbox meetings to discuss safety protocols and any potential hazards associated with upcoming tasks.
- Communicated effectively with crew members regarding progress of drilling activities and relayed information back to supervisor as needed.
- Provided assistance in running casing strings into wells according to established operating parameters.
- Maintained a safe work environment by adhering to company policies and procedures regarding safety compliance.
- Monitored well conditions during drilling operations, making adjustments to ensure optimal performance of the drill bit.
- Troubleshot mechanical issues onsite with support from Driller and Toolpusher when necessary.
- Inspected tools and equipment for proper functioning prior to use.
- Prepared reports documenting results of tests conducted on retrieved samples and submitted them for review by senior personnel.
- Assisted with maintenance of downhole tools such as stabilizers, reamers, jars, shock absorbers, ensuring they are free from damage or wear.
- Supervised all day drilling operations and provided troubleshooting expertise.
- Work with Subsea department in troubleshooting any hydraulic issues or electrical issue on subsea bop stack.
Education
High School Diploma -
Neshoba Central High School
Philadelphia, MS05-2001
Skills
- Electrical Troubleshooting
- Preventive Maintenance
- Device Installation
- Tool management
- Technical Analysis
- Equipment Inspection
- Certified Master Tech (Kubota)
- HVAC training Kubota and Sany
- Hydraulic operations (Barko and Sany)
- Cummins (in progress)
Timeline
Field Service Technician
Trax Plus
02.2023 - Current
Field Service Technician
Windham Tractor & Implement
06.2018 - 02.2023
Field Service Technician
B&g Equipment
12.2017 - 06.2018
Assistant Driller
Helmerich & Payne Inc
06.2013 - 12.2017
High School Diploma -
Neshoba Central High School