Jonathan Wilfawn
Disabled American Veterans
Parker,CO
23
years of professional experience
Customer service professional with expertise in delivering effective support and building strong client relationships. Demonstrated skills in problem-solving, process improvement, and compliance. Committed to teamwork and results, with adaptability to evolving needs and strong communication and organizational capabilities.
Work History
Veteran Service Officer/National Service Officer
4 Years 4 Months- Provided assistance in processing veterans' claims and benefits applications.
- Guided clients in understanding and accessing services and resources specifically designed for disabled veterans.
- Coordinated with team members to optimize service delivery processes for improved customer satisfaction.
- Maintained accurate records of client interactions and case progress.
- Addressed client inquiries with efficiency, ensuring prompt support and satisfaction.
- Participated in outreach initiatives to raise awareness of veteran services.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Conducted outreach programs to connect veterans with available resources and services.
- Assisted veterans in navigating benefits administration and claims processes effectively.
- Effectively managed caseloads while maintaining high levels of client satisfaction and ensuring all pertinent deadlines were met in a timely manner.
- Utilized advanced problem-solving skills to tackle complex client challenges through resourceful and innovative strategies.
- Ensured timely processing of benefit claims, minimizing delays in provision of essential services.
- Advocated on behalf of clients during disputes or challenges related to benefits access or eligibility status changes.
- Engaged in ongoing professional development to ensure up-to-date understanding of federal regulations impacting veteran benefits programs.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
Director of Personnel
6 Years 7 Months- Led recruitment initiatives, streamlining hiring processes to attract top talent in security services.
- Developed and implemented personnel policies to enhance employee engagement and retention.
- Managed training programs to ensure compliance with industry standards and enhance team capabilities.
- Conducted performance evaluations to provide constructive feedback for professional development.
- Oversaw employee relations issues to foster positive workplace culture through conflict resolution strategies.
- Collaborated with management to align staffing strategies with organizational goals and operational needs.
- Analyzed workforce metrics, identifying trends to inform strategic decision-making for personnel management.
- Managed labor relations, ensuring timely resolution of conflicts and compliance with regulations.
- Provided coaching and mentorship opportunities for managers across all levels of the organization.
- Developed comprehensive training programs to foster employee growth and development.
- Reduced turnover rates through focused retention strategies and employee engagement efforts.
- Oversaw daily operations to ensure efficiency across multiple departments.
- Streamlined workflow processes, reducing operational bottlenecks and improving productivity.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Traffic Control Coordinator
5 Years 2 Months- Developed project timelines to ensure on-time delivery of materials and services.
- Oversaw inventory management to track supplies accurately and prevent shortages.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Monitored compliance with safety regulations, fostering a culture of safety within the organization.
- Facilitated team productivity through regular communication and progress updates, promoting collaboration.
- Developed and implemented safety protocols to ensure compliance with OSHA regulations.
- Conducted regular site inspections to identify hazards and enforce corrective actions.
- Led safety training sessions, enhancing team knowledge on risk management strategies.
- Established emergency response procedures, ensuring readiness for potential incidents.
- Mentored junior staff in safety best practices and regulatory requirements.
Infantry Squad Leader
3 Years 9 Months- Led tactical operations to ensure mission success and unit cohesion in diverse environments.
- Trained and mentored junior Marines, enhancing their combat readiness and leadership skills.
- Executed strategic plans for resource allocation that enhanced operational effectiveness during field operations.
- Coordinated logistics and supply chain management to ensure operational readiness of infantry units.
- Implemented safety protocols that improved unit compliance and reduced operational risks.
- Implemented safety protocols to increase unit compliance and minimize operational risks.
Education
No Degree - General Studies
Skills
Workflow management
Adaptability to change
Customer service
Collaboration and teamwork
Reliability and trustworthiness
Analytical problem-solving
Meticulous attention to specifics
Critical thinking
Communication skills
Compliance management
Written and verbal communication
Problem-solving skills
Collaborative teamwork skills
Advanced reading comprehension
Timeline
Veteran Service Officer/National Service Officer
Disabled American Veterans
04.2022 - CurrentRead More
Director of Personnel
Security Grade Protective Services
05.2015 - 12.2021Read More
Traffic Control Coordinator
Front Range Concrete and Barricade
01.2010 - 03.2015Read More
Infantry Squad Leader
United States Marine Corps
11.2003 - 08.2007Read More
Red Rocks Community College
No Degree from General Studies
Read More