Jonathan Wills
Raleigh,NC
Summary
Proficient at analyzing and solving telecommunication issues, collaborating with teams and managers, and creating an exceptional customer experience. Engaging and persuasive with strong attention to detail and the ability to emphasize with the customer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Support Representative III - Work Order Management
Charter - Spectrum
08.2018 - Current
- Uses a ticket based system to call customers and resolve customer escalations.
Sales & Computer Service Technician
Entrepreneur
01.2003 - Current
- Designs Custom Computers part by part to meet a client’s needs
- Installs Computers and Home Networks into residences
- Removes Viruses, Spyware, Malware and unwanted programs from computers
- Creates backups and restores personal files.
Associate Editor
Tomopop
02.2012 - 02.2014
- Marketed Collectible Import Toys from Japan to a large readership
- Coordinated with other Editors around the world
- Quickly formed articles based on tips
- Photographed samples and created product reviews.
Education
X - Telecommunications
Some College With Arapahoe Community College
Littleton, COSkills
- Comptia A Certified
- Component Hardware Expertise
- Collaborates to Resolve Escalations
- Technical Troubleshooting
- Fast Paced Office Experience
- Systems and Software Expertise
- Customer Service
- Constructs Personal Computers
- Passionate About Technology
- Experience with Windows 7, 10, 11
Certification
- Comptia A+ Certified
- In training for Net+ and Security+
Technical Profile
Microsoft Office, Word, Excel, Photoshop CS6, Open Office, MS-DOS through Microsoft Windows 3.1, 95, 98SE, ME, XP, Vista, 7, 8.1, 10
Timeline
Regional Support Representative III - Work Order Management
Charter - Spectrum
08.2018 - Current
Associate Editor
Tomopop
02.2012 - 02.2014
Sales & Computer Service Technician
Entrepreneur
01.2003 - Current
X - Telecommunications
Some College With Arapahoe Community College
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