Jonathan Wiss
Kingston,PA
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
9
9
years of professional experience
Work History
Client Services Representative
Biberk
Pittston, PA
06.2024 - Current
- Managed client inquiries, providing timely and accurate information to enhance customer satisfaction.
- Resolved complex issues by coordinating with internal departments to deliver effective solutions for clients.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations with regards to customer service, retention, and audit services.
Customer Service Representative
Spectrum Mobile
Kansas City, MO
04.2022 - 12.2023
- Handled over 100+ calls daily to customers assisting with activation and repair of mobile devices, smartwatches, and tablets.
- Inserted tickets for customers for problems that went unresolved.
- Worked with higher tiered agents to provide assistance in activation.
Quality Control, Receiving Associate, Warehouse
Southern Glazers Wine & Spirits
Shakopee, Minnesota
07.2018 - 02.2022
- Picked product from aisles for individual orders.
- Used forklift, pallet jack, and cherry picker to put product away, retrieve and deliver product.
- Assisted with 10,000+ cases being delivered over 3 states daily.
Customer Service Representative
MyPillow
Chaska, Minnesota
05.2017 - 06.2018
- Assisted customers with orders and products associated with MyPillow and brands under company.
- Assisted supervisors and managers with tickets under account.
- Provided support to customers with any questions regarding product.
Education
Bachelor of Science - Planning and Community Development
St. Cloud State University
St. Cloud, MinnesotaHigh School Diploma - undefined
Warrensburg High School
Warrensburg, Missouri05-2012
Skills
- Microsoft Office Experienced
- Dual Screen Multitasking Expert
- Escalation management
- Outbound calling
- System documentation
- Issue investigation
Timeline
Client Services Representative
Biberk
06.2024 - Current
Customer Service Representative
Spectrum Mobile
04.2022 - 12.2023
Quality Control, Receiving Associate, Warehouse
Southern Glazers Wine & Spirits
07.2018 - 02.2022
Customer Service Representative
MyPillow
05.2017 - 06.2018
High School Diploma - undefined
Warrensburg High School
Bachelor of Science - Planning and Community Development
St. Cloud State University