Jonathan Zaragoza
SANTA BARBARA,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Strong wortk ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dining Room Supervisor
Maravilla
Santa Barbara, CA
04.2024 - Current
- Processed payroll for up to 30 employees weekly using specialized software.
- Analyzed job postings and identified potential sources of talent.
- Developed and implemented recruitment strategies to attract qualified candidates.
Server Team Lead
Samarakand Retirement Community
Santa Barbara, CA
08.2017 - 04.2024
- Established and enforced clear goals to keep employees working collaboratively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Responded to customer questions regarding products, prices and availability.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
High School Diploma -
Alta Vista Alternative High School
Santa Barbara, CA06.2018
Skills
- Process Improvement
- Staff Management
- Inventory Control
- Operations Management
- Strategic Planning
- Policy Enforcement
- Team Building
- Training and Development
- Industrial Hygiene
- Training and Mentoring
- Goal-Oriented
- Staff Discipline
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Dining Room Supervisor
Maravilla
04.2024 - Current
Server Team Lead
Samarakand Retirement Community
08.2017 - 04.2024
High School Diploma -
Alta Vista Alternative High School