Jonathan Zavala-Uribe
Artesia,California
Summary
Proven Mortuary Transport Specialist with a track record of integrating new technology at Rose Hills Memorial Park, enhancing transport efficiency by streamlining operations. Expert in transportation planning and dispatch coordination, coupled with exceptional ability to manage emergency situations calmly. Demonstrated leadership in mentoring teams, significantly improving service delivery and safety standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mortuary Transport Specialist
Rose Hills Memorial Park
03.2014 - Current
- Oversaw the integration of new technology into existing transport operations, streamlining internal processes for increased efficiency gains.
- Handled emergency situations calmly and effectively while prioritizing safety, minimizing the potential for accidents or delays.
- Ensured accurate documentation of all transport-related activities in accordance with regulatory requirements, maintaining a high level of transparency across operations.
- Acted as a liaison between drivers and management, addressing concerns from both parties promptly to maintain a positive work environment.
- Developed comprehensive training programs for new hires, ensuring a thorough understanding of company policies and procedures.
Mortuary Transport Specialist
Infinity Accommodations
10.2010 - 03.2014
- Gather Vital information from Families, nurses, law enforcement. Drive to the location of the decedent, verify all information previously given and safely remove remains. Transport decedent to the respected mortuary.
- Serve the Muslim community in removal of their love ones and burying within 24 hours.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Lead Tire Technician
Americas Tire Co.
07.2002 - 06.2009
- Conducted thorough quality checks on completed work, ensuring that all tasks met or surpassed automotive industry standards.
- Maintained a clean work environment, contributing to a professional atmosphere for both employees and customers.
- Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
- Mentored junior tire technicians, facilitating their growth and development within the company.
- Enhanced safety standards within the workplace by conducting regular equipment maintenance and inspections.
- Reduced customer wait times by streamlining tire installation and repair tasks.
- Increased repeat business with exceptional customer service skills and in-depth product knowledge.
- Improved tire technician team efficiency by implementing new processes and procedures.
- Diagnosed complex tire issues effectively, providing customers with clear explanations and solutions.
- Led a team of technicians to consistently meet or exceed performance goals and customer satisfaction ratings.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
Education
No Degree - Environmental Science
Rio Hondo College
Whittier, CANo Degree - Criminal Justice
Cerritos College
Norwalk, CASkills
- Dispatch Coordination
- Warehouse Operations
- Transportation Planning
- Vehicle Maintenance
- Shipping Documentation
- Safety Protocols Implementation
- Dispatching procedures
- Inspecting vehicles
- Assisting customers
- Hazardous Materials Handling
- Managing schedules
- Inventory Tracking
Certification
- Certified Crematory Operator, Rose Hills Mortuary - 2023-2028
Languages
Spanish
Native or Bilingual
Timeline
Mortuary Transport Specialist
Rose Hills Memorial Park
03.2014 - Current
Mortuary Transport Specialist
Infinity Accommodations
10.2010 - 03.2014
Lead Tire Technician
Americas Tire Co.
07.2002 - 06.2009
No Degree - Environmental Science
Rio Hondo College
No Degree - Criminal Justice
Cerritos College
- Certified Crematory Operator, Rose Hills Mortuary - 2023-2028
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