Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
8
8
years of professional experience
Work History
Golf Course Manager
Gillette Ridge Golf Club
05.2016 - Current
Educated players regarding course policy, current cart policy and speed of play.
Assisted facility staff with resolving player complaints and made minor administrative decisions as appropriate.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Answered constant flow of customer calls with minimal wait times.
Education
No Degree -
The Sage Colleges
Troy, NY
Skills
Workflow Efficiency
Chemical Applications
Insecticides Application
Leading Teams
Customer Relations
Client Satisfaction
Special Assignments
Project Requirements
Team Goals
Microsoft Office
Timeline
Golf Course Manager
Gillette Ridge Golf Club
05.2016 - Current
No Degree -
The Sage Colleges
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