JONATHAN BENJAMIN MCNEIL
Bloomfield,United States
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
8
8
years of professional experience
Work History
Golf Course Manager
Gillette Ridge Golf Club
05.2016 - Current
- Educated players regarding course policy, current cart policy and speed of play.
- Assisted facility staff with resolving player complaints and made minor administrative decisions as appropriate.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Answered constant flow of customer calls with minimal wait times.
Education
No Degree -
The Sage Colleges
Troy, NYSkills
- Workflow Efficiency
- Chemical Applications
- Insecticides Application
- Leading Teams
- Customer Relations
- Client Satisfaction
- Special Assignments
- Project Requirements
- Team Goals
- Microsoft Office
Timeline
Golf Course Manager
Gillette Ridge Golf Club
05.2016 - Current
No Degree -
The Sage Colleges
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