Jonathan David Flores
San Francisco,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Growing talent in front-end development and back-end development. Continuously looking to improve skills in related fields in any environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
San Francisco State University Cinema
San Francisco, CA
08.2023 - 12.2024
- Assisted staff with troubleshooting network issues and software installations.
- Maintained inventory of computer hardware
- Documented technical procedures for future reference and training purposes.
- Trained new employees on standard IT processes and equipment usage.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Team Member (Seasonal)
Shake Shack
San Francisco, CA
10.2022 - 01.2023
- Provided excellent customer service in fast-paced dining environment.
- Prepared food items following safety and quality standards.
- Maintained cleanliness and organization of workspace and dining area.
- Collaborated with team members to ensure efficient operations during peak hours.
- Handled customer inquiries and resolved issues promptly and professionally.
Junior Youth Leader
Asian Pacific Islander Youth Leader Council (CYC)
San Francisco, CA
11.2019 - 05.2020
- Coordinated weekly youth group activities and discussions
- Facilitated leadership workshops for youth development
- Supported youth participants in skill-building exercises
- Organized events promoting cultural awareness and inclusion
- Developed educational materials for youth programs
- Managed multiple projects simultaneously while meeting deadlines efficiently.
- Conducted workshops to teach life skills such as communication, problem-solving, decision-making, goal setting.
Education
Bachelor of Science - Computer Science
San Francisco State University
San Francisco, CA07-2027
Some College (No Degree) -
City College of San Francisco
San FranciscoSkills
- Entry-level Front-End Developing
- Network troubleshooting
- Software installation
- System configuration
- Customer service
- Technical documentation
- Inventory management
- Team leadership
- Problem solving
Affiliations
- TCG enthusiast (MTG, Pokemon, One-Piece)
- Gym/Outdoors
- Instrumentalist for band (Pianist)
Accomplishments
- Dean's List
Certification
- CCMA NHA Certification
- Drivers License
- BLS Certification
Languages
English
Native/ Bilingual
Filipino
Limited
Spanish
Elementary
Websites
References
References available upon request.
Timeline
IT Technician
San Francisco State University Cinema
08.2023 - 12.2024
Team Member (Seasonal)
Shake Shack
10.2022 - 01.2023
Junior Youth Leader
Asian Pacific Islander Youth Leader Council (CYC)
11.2019 - 05.2020
Bachelor of Science - Computer Science
San Francisco State University
Some College (No Degree) -
City College of San Francisco
Similar Profiles
Jaden RoanJaden Roan
Afterschool Teacher at San Francisco Park And RecreationAfterschool Teacher at San Francisco Park And Recreation
Miguel Karlo JabagatMiguel Karlo Jabagat
Research Lab Assistant at San Francisco State UniversityResearch Lab Assistant at San Francisco State University
Kawai LawKawai Law
Lecturer at San Francisco State UniversityLecturer at San Francisco State University
Shirley LiShirley Li
Licensed Vocational Nurse and Registered Nurse at The Avenues Transitional Care CenterLicensed Vocational Nurse and Registered Nurse at The Avenues Transitional Care Center
Kelli P. CabralKelli P. Cabral
SERVER / EVENTS ASSISTANT at OtraSERVER / EVENTS ASSISTANT at Otra