Jonathan "Drew" Crawley
Arroyo Grande,California
Summary
Restaurant Manager with 10+ years of experience leading high-volume, multi-outlet operations and developing high-performing teams. Proven track record of driving revenue growth, exceeding financial targets, and delivering consistent guest experiences. Hands-on leader who builds structure through training, accountability, and clear service standards while maintaining a strong presence on the floor during peak service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Vespera Resort
Pismo Beach, CA
03.2023 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Led and directed team members on effective methods, operations, and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Restaurant Manager
Santa Maria Brewing Co.
Atascadero, CA
10.2014 - 02.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Cook
Holiday Inn Express Hotel
Santa Maria, CA
06.2013 - 10.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Ordered and received products and supplies to stock kitchen areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Psychology, Culinary Arts And Management
Allan Hancock College
Santa Maria, CASome College (No Degree) - Computer Science
Harvard University
Cambridge, MAHigh School Diploma -
St. Joseph High School
Santa Maria, CA05-2013
Skills
- High-Volume Restaurant Operations
- Team Leadership & Staff Development
- Multi-Outlet Management
- Scheduling & Labor Optimization
- Guest Experience & Service Recovery
- Sales Growth & Upselling Strategies
- Training Programs & SOP Development
- Inventory & Cost Control
- Floor Leadership & Peak Service Execution
- POS Systems (Micros Simphony, Mobile Ordering)
- Communication & Team Accountability
- Banquet & Event Execution
Accomplishments
- Increased food and beverage revenue from $3.5M to $4.7M during tenure through improved operations, training, and service execution
- Finished Q1 2026 $400K+ over budget, consistently exceeding financial targets
- Oversaw and developed a team of ~100 staff members, including 4 floor supervisors, across breakfast, lunch, dinner, two bars, and banquet & catering operations
- Managed high-volume service ranging from 300 to 1,200 covers per day while maintaining consistency and strong execution
- Built a structured leadership pipeline that improved accountability, communication, and overall team performance
- Implemented service standards and training systems that increased consistency and elevated guest experience
- Optimized labor scheduling across multiple outlets and dayparts, improving efficiency and service flow
- Played a key role in expanding and stabilizing multi-outlet operations
- Maintained strong guest satisfaction through hands-on leadership and effective service recovery
Certification
- Completed 18-month leadership development program, focused on operations, team leadership, and performance management
- Manager Food Handler Certification
- Responsible Beverage Service (RBS) Certification
- Food Allergy Awareness Certification
Timeline
Restaurant Supervisor
Vespera Resort
03.2023 - Current
Restaurant Manager
Santa Maria Brewing Co.
10.2014 - 02.2023
Cook
Holiday Inn Express Hotel
06.2013 - 10.2014
Some College (No Degree) - Computer Science
Harvard University
High School Diploma -
St. Joseph High School
Psychology, Culinary Arts And Management
Allan Hancock College
Education
false