Kennedy Williams
Houston,TX
Summary
Dynamic and results-driven customer service professional with over four years of experience in fast-paced restaurant operations and private caregiving. Expertise in fostering positive guest relations, coordinating team efforts, and implementing effective problem-solving strategies to enhance service delivery. Committed to maintaining high-quality service standards that consistently exceed customer expectations. Proven ability to thrive in challenging environments while ensuring a seamless and enjoyable experience for all clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dining Room Coordinator/Restaurant Server
Lupe Tortilla
04.2022 - Current
- Greet guests, collect feedback, and support service improvements.
- Manage waitlist and guest flow during peak hours.
- Cross-trained in hosting, serving, catering/to-go, and bartending.
- Handle guest relations and resolve issues promptly.
- Coordinated dining room operations to ensure seamless guest experiences and optimal table turnover.
- Trained and mentored staff on service standards and restaurant protocols, enhancing team performance.
Private Caregiver
Buckingham Palace Caregiving
11.2024 - 10.2025
- Assist clients with mobility, hygiene, dressing, and meals.
- Administer medications accurately under supervision.
- Coordinate transportation, and medication schedules.
- Maintain documentation and track patient progress.
- Provided compassionate care and assistance with daily living activities for clients.
Team Lead
Spring Creek BBQ
02.2020 - 01.2022
- Managed reservations, waitlists, and customer flow.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Resolved service issues and answered guest questions.
- Conducted quality control and ensured fresh product delivery.
- Supervised daily operations and banquet service.
Education
High School Diploma -
Clear Creek High School
League City, TX05-2022
Skills
- Customer service & conflict resolution
- Staff training & leadership
- High-volume restaurant operations
- Caregiving support & safety monitoring
- Scheduling & waitlist management
- Guest communication & phone etiquette
- Multitasking & time management
- Medication assistance (under supervision)
- Guest relations
- Relationship building
- Construction Tools Use
- Woodworking expertise
Certification
- Food Handlers
- TABC
Timeline
Private Caregiver
Buckingham Palace Caregiving
11.2024 - 10.2025
Dining Room Coordinator/Restaurant Server
Lupe Tortilla
04.2022 - Current
Team Lead
Spring Creek BBQ
02.2020 - 01.2022
High School Diploma -
Clear Creek High School