Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Greyson Roberts

Chattanooga,TN

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Recently recovered from Carpal Tunnel Release surgery & physical therapy (08/23 - 08/24)

Overview

5
5
years of professional experience

Work History

Spark Driver

Walmart
09.2024 - Current
  • Utilized the Walmart and Walmart Spark apps to swiftly navigate in-store, locate items, manage deliveries, and communicate with customers, ensuring each customer is satisfied with all items and substitutions
  • Verified the contents of each order, ensuring accuracy before, and again during delivery, handling any discrepancies promptly
  • Managed time effectively, completing multiple deliveries in a day while adhering to delivery windows

IT Support Technician I

Walden Security
06.2023 - 09.2023
  • Assisted employees and customers of all ages in working through step-by-step troubleshooting and repair instructions via remote voice call and in-office appointments to solve tech-related issues during a 3-month contract
  • Routinely managed, distributed, and updated inventory on a daily basis with accurate documentation and protocol
  • Independently managed a productive schedule after being given a set of daily goals: X customers helped; progress towards in-office side projects; etc

Server/Cashier

Taziki's Mediterranean Cafe
02.2021 - 06.2023
  • Arriving early with a team of 3 to complete prep-work and take inventory utilizing a series of checklists and assigned positions designated daily to open on time, every time
  • Taking orders and payment with both card and cash between two POS stations, maintaining a smooth workflow by building familiarity with the ever-changing inventory, recipes, and Limited Time Offers during morning prep
  • Diffused tense situations when customer complaints arose, resolving each situation with patience and empathy when at all possible, and escalating to manager intervention only when necessary
  • Promoted positive customer relations and facilitated a comfortable dining environment by taking the time to hear each customer out, and actively listen to their unique stories during slow periods and downtime
  • Independently completed deliveries in both personal and company vehicles, with deliveries ranging in value from $200 to $3,000

Finish Welder

TAG Manufacturing
11.2019 - 12.2020

Education

GED -

Georgia Northwest Technical College
Dalton, GA
10-2020

Skills

  • Communication
  • Customer service
  • Sales
  • Technology & Troubleshooting
  • Organizational skills
  • Time management

Timeline

Spark Driver

Walmart
09.2024 - Current

IT Support Technician I

Walden Security
06.2023 - 09.2023

Server/Cashier

Taziki's Mediterranean Cafe
02.2021 - 06.2023

Finish Welder

TAG Manufacturing
11.2019 - 12.2020

GED -

Georgia Northwest Technical College

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Jonathan Greyson Roberts