Briana Tellez
Summary
Bilingual Professional fluent in Spanish and English, equipped with strong communication skills for effective engagement with diverse teams. Demonstrated motivation and adaptability, with a solid work ethic and exceptional interpersonal skills, facilitating the mastery of new challenges. Committed to delivering positive customer experiences through effective multitasking and time management abilities.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
Work History
Spark Driver
Spark
Springfield
08.2025 - 05.2026
- Delivered groceries to customers, ensuring timely fulfillment of assigned delivery routes.
- Communicated effectively with customers to ensure satisfaction during deliveries.
- Managed time effectively to consistently meet delivery deadlines and enhance customer satisfaction.
- Resolved customer inquiries and issues promptly during deliveries, contributing to positive customer experiences.
- Loaded and unloaded packages safely to maintain product integrity.
- Scanned inbound and outbound packages to sort for destination.
- Obtained official signatures and required payments for different types of deliveries.
Instacart Shopper
Instacart
Chicago
08.2021 - 05.2024
- Selected groceries based on customer orders and preferences.
- Efficiently managed time to fulfill multiple orders within shift, ensuring timely deliveries.
- Delivered groceries on time according to company standards for customer satisfaction.
- Packed items efficiently for safe delivery to customers.
- Confirmed order details and addressed customer inquiries to enhance service experience.
- Navigated store layouts to locate items quickly and accurately.
- Collaborated with store staff to secure product availability and maintain quality standards.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
Customer service representative
Walgreens
Chicago
08.2021 - 10.2023
- Leveraged bilingual abilities to enhance communication with diverse teams and clients.
- Demonstrated problem solving expertise to streamline workflows and improve efficiency.
- Collaborated with team members to ensure goal completion with a strong focus on detail and quality.
- Supported leadership by developing strategies that improved team engagement and operational productivity.
- Provided innovative solutions to achieve goals and drive growth opportunities.
- Spearheaded initiatives that fostered peer recognition, enhancing collaboration within the team.
- Recognized for entrepreneurial thinking and flexibility in meeting dynamic challenges.
- Delivered insights that informed decision making and contributed to strategic planning processes.
- Excelled as a self starter, effectively managing multiple tasks with enthusiasm and dedication.
Education
Violinist/ Violist
Merit School of Music
04.2011 - 06.2025
Mansueto Highschool
Chicago, IL 09.2021 - 06.2025
Some College (No Degree) -
University of Illinois At Springfield
Springfield, IL 08.2025 -
Skills
- Bilingual communication
- Package handling
- Route optimization
- Customer service
- Customer satisfaction
- Time management
- Multitasking Abilities
- Adaptability and flexibility
- Problem Solving
- Teamwork
- Collaboration
- Communication
- Goal-Oriented
- Detail-Oriented
- Quick decision making
- Leadership
Additional Highlights
- Skilled with money management, focused on keeping jobs secure and helping things grow.
- Dedicated to balancing work and personal life while meeting important goals.
Skills And Core Competencies
- Communication & Leadership: Effective communicator with a talent for inspiring teams and peers. Thought-provoking leadership and ability to motivate and empower others.
- Problem Solving & Innovation: Creative and independent thinker and delivering functional expertise and innovative solutions.
- Ethics & Responsibility: Dependable and ethical professional committed to loyalty, responsibility, and maintaining a positive reputation.
- Teamwork & Collaboration: Skilled at building relationships, fostering teamwork, and creating growth opportunities while ensuring work-life balance.
- Goal-Oriented & Detail-Oriented: Dedicated to goal completion with precision, ensuring flexibility and adaptability to diverse challenges.
- Recognition & Impact: Acknowledged for peer recognition, punctuality, and ability to make impactful contributions to organizational success.
Timeline
Spark Driver
Spark
08.2025 - 05.2026
Some College (No Degree) -
University of Illinois At Springfield
08.2025 -
Mansueto Highschool
09.2021 - 06.2025
Instacart Shopper
Instacart
08.2021 - 05.2024
Customer service representative
Walgreens
08.2021 - 10.2023
Violinist/ Violist
Merit School of Music
04.2011 - 06.2025