Jonathan Luna Luna
Fontana,CA
Summary
Proven leader and skilled barista at &Coffee Co., adept in adapting to changing customer flow and exceptional customer service, enhancing customer retention through excellent customer service, genuine customer interactions, and resolving complaints with professionalism. Trained and supervised teams, significantly improving workflow and customer satisfaction. Excelled in inventory management and cleanliness of the working environment, contributing to an enjoyable experience.
Overview
2
2
years of professional experience
Work History
Barista
Landmark Coffee Roasters
01.2024 - Current
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, improving customer retention.
Barista Shift Lead
&Coffee Co.
01.2023 - 01.2024
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize workflow.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently while coordinating with my team to prevent delays.
Education
Bachelor of Arts - Film And Video Production
University of California, Riverside
Riverside, CA06.2025
High School Diploma -
Etiwanda High School
Etiwanda, CA05.2021
Skills
- Opening and closing duties
- Inventory Management
- Team Player
- Exceptional customer service
- Active listener
- Friendly and outgoing
- Team Leadership
- Excellent memory
- Professional Demeanor
- Sales expertise
- Product displays
Languages
Spanish
Native or Bilingual
Timeline
Barista
Landmark Coffee Roasters
01.2024 - Current
Barista Shift Lead
&Coffee Co.
01.2023 - 01.2024
Bachelor of Arts - Film And Video Production
University of California, Riverside
High School Diploma -
Etiwanda High School