Jonathan Radcliffe
Rochester,NY
Summary
Proactive retail professional with expertise in managing daily operations, optimizing inventory, and enhancing customer experiences. Committed to driving sales growth and maintaining a welcoming store atmosphere.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Wireless Vision, T-Mobile
Rochester, New York
04.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service and sales skills.
- Oversaw inventory management, including stock ordering and merchandising displays.
- Implemented promotional strategies that increased customer engagement and enhanced sales performance.
- Assisted customers with product selection, inquiries, and service issues effectively.
- Conducted regular team meetings to communicate goals and gather feedback.
- Maintained store cleanliness and organization to create a welcoming environment.
- Collaborated with corporate teams on initiatives to improve store performance.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints promptly to foster positive relationships and enhance customer satisfaction.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored store performance metrics, including sales and customer service ratings, to identify areas for improvement.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Performed regular audits to ensure compliance with company standards.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Completed nightly bank deposits accurately to ensure financial integrity.
Retail Store Manager
Arch Telecom Group
Rochester, New York
07.2022 - 03.2024
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management, including stock ordering and merchandising displays.
- Led regular team meetings to align on goals and solicit feedback.
- Assisted customers with product selection, inquiries, and service issues effectively.
- Maintained store cleanliness and organization to create a welcoming environment.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Addressed customer complaints promptly to uphold positive relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly schedules to ensure adequate floor coverage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Evaluated employee performance and delivered constructive feedback consistently.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Hired and trained positive, enthusiastic employees to boost talents of the retail team.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Retail Assistant Manager
portables inc
Rochester, New York
09.2019 - 07.2022
- Resolved customer inquiries and complaints to improve service quality and customer satisfaction.
- Maintained clean and welcoming store environment through teamwork and collaboration.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Executed daily opening and closing duties, ensuring accurate cash handling and reconciliation.
Shift Leader
Dunkin' Donuts Franchising
Rochester, New York
12.2017 - 03.2020
- Coordinated daily workflow and scheduled staff to ensure adequate coverage during peak hours.
- Oversaw cash handling procedures to ensure accuracy in register operations.
- Supervised cleaning of dining areas, restrooms, and kitchen equipment to maintain a safe and sanitary environment for customers and staff.
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of the food preparation area.
- Organized stock room for efficient inventory management and accessibility.
- Assisted team members in locating and retrieving merchandise quickly.
Education
Some College (No Degree) - Business Management
Johnson C. Smith University
Charlotte, NCSome College (No Degree) - Business Management
Rochester Institute of Technology
Rochester, NYSkills
- Inventory management
- Sales performance
- Visual merchandising
- Customer engagement
- Customer service
- Customer relationship management
- Sales leadership
- Staff training
- Hiring and training
- Employee mentoring
- Team leadership
- Scheduling
- Time management
- Problem solving
- Highly motivated
Languages
Chinese (Mandarin)
Limited
Timeline
Retail Store Manager
Wireless Vision, T-Mobile
04.2024 - Current
Retail Store Manager
Arch Telecom Group
07.2022 - 03.2024
Retail Assistant Manager
portables inc
09.2019 - 07.2022
Shift Leader
Dunkin' Donuts Franchising
12.2017 - 03.2020
Some College (No Degree) - Business Management
Johnson C. Smith University
Some College (No Degree) - Business Management
Rochester Institute of Technology