Jonathon Bailey
Clearfield,UT
Summary
Dedicated leader with strong skills in risk identification and mitigation, ensuring regulatory compliance across teams. Experience in coaching and mentoring staff to achieve personal and organizational goals while enhancing overall service quality.
Overview
10
10
years of professional experience
Work History
Contact Center Supervisor
The Home Depot
Ogden, UT
05.2020 - 02.2026
- Supervised multiple teams, fostering effective communication to enhance performance and achieve statistical gains.
- Trained staff in customer service protocols and problem-solving techniques for improved interactions.
- Maintained a high level of professionalism among team members while providing guidance on how to handle challenging customer interactions.
- Conducted weekly coaching sessions with associates to align personal and team goals.
- Led weekly team meetings to address concerns and disseminate updates.
- Collaborated daily with cross-functional support groups to streamline operations.
- Delivered prompt, knowledgeable service for routine inquiries and complex complaints.
- Monitored call quality, providing feedback to elevate performance.
Air Traffic Controller
United States Air Force
Hill AFB, Utah
11.2015 - 05.2020
- Monitored department performance and training for 78 members to identify and avoid potential security and safety concerns with 100% success.
- Identified pavement, lighting, and system irregularities, allowing for and assisting the Civil Engineer Group with expeditious repairs; displaying knowledge of critical infrastructure and trend analysis.
- Led a team in the safe disposal of over $1,000,000 worth of military equipment, allowing for necessary upgrades and increased readiness while maintaining security.
- Alerted airport response personnel to crisis situations, including incoming medical and other emergency landings, guaranteeing the safety of over $3 billion worth of military aircraft.
- Directed on-ground emergency management activities, including deployed munitions, helping to ensure the safety of 25,000 on base personnel.
Education
Air Traffic Control Technical School
United States Air Force
Biloxi, Mississippi06.2016
Basic Military Training
United States Air Force
Lackland AFB, TX01.2016
High School Diploma -
Bishop Machebeuf High School
Denver, CO05.2014
Bachelor of Science -
Weber State University
Ogden, UTSkills
- Regulatory compliance awareness
- Network security
- Risk identification and mitigation
- Cross-functional collaboration
- Documentation and reporting
- Process improvement
- Attention to detail
- Project management
Timeline
Contact Center Supervisor
The Home Depot
05.2020 - 02.2026
Air Traffic Controller
United States Air Force
11.2015 - 05.2020
Air Traffic Control Technical School
United States Air Force
Basic Military Training
United States Air Force
High School Diploma -
Bishop Machebeuf High School
Bachelor of Science -
Weber State University