Hi, I’m
Jonathon Bocanegra
Goodyear,AZ
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Accomplished professional with 17 years of customer service and warehouse combined experience. Background also includes 8+ years in security roles within the military and private setting, requiring a high level of focus and commitment to operational goals. Strong communication skills, attention to detail and a natural talent for fostering positive partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
Work History
Walmart Fulfillment Goodyear, AZ
Material Handling Specialist
06.2022 - 11.2022
Job overview
- Read work orders and received oral instructions to determine work assignments and material or equipment needs.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Verified quantity and description of materials received by checking merchandise against packing list.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
Amazon fulfillment CenterGoodyear, AZ
Warehouse Associate
07.2021 - 11.2022
Job overview
- Getting and handling incoming stock and materials
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Valor GlobalPhoenix, AZ
Call Center Agent
01.2021 - 05.2021
Job overview
- Navigate multiple software system simultaneously to schedule for COVID-19 vaccine
- Maintain HIPPA Compliance at all times.
- Helped large volume of customers every day averaging 150 calls with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Los Angeles Film School - HollywoodLos Angeles, CA
Some College (No Degree) from Music Production
University of PhoenixTempe
Some College (No Degree) from Business Administration And Management
Skills
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Administrative and Office Support
- Medical Emergency Response
- Performance Goals
- Verbal and Written Communication
- Teamwork and Collaboration
Accomplishments
- Supervised team of 10 staff members.
- Awarded section of the month processing 300,000 personnel while undermanned
- Assigned to review and revise training instructions and post instructions for operational standards
Affiliations
Wounded Warrior Project, USAF Police Alumni Association, Veterans of Foreign Wars, Disabled American Veterans, Veteran Mentor Network, Epilepsy Foundation of Arizona, West Valley Spartans Youth Football Organization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Material Handling Specialist
Walmart Fulfillment
06.2022 - 11.2022
Warehouse Associate
Amazon fulfillment Center
07.2021 - 11.2022
Call Center Agent
Valor Global
01.2021 - 05.2021
Los Angeles Film School - Hollywood
Some College (No Degree) from Music Production
University of Phoenix
Some College (No Degree) from Business Administration And Management
ADDITIONAL EXPERIENCE
- SECURITY OFFICER, Cutty and Associates 06/2020 to 09/2020: Secured personal and company goods against robbery,
- SITE SUPERVISOR, Allied Universal Security Services 01/2020 to 06/2020: Onsite Security Supervisor
- WAREHOUSE LOGISTICS COORDINATOR, AHS Pharm Stat, 10/2019 to 01/2020: Printed tickets,picked supplies for shipping
- SECURITY OFFICER, Blackstone Security Services, Inc. 03/2019 to 10/2019: Monitored authorized personnel
- AUTOMOTIVE TECHNICIAN, Bridgestone Tires of America 06/2018 to 12/2018: Diagnose and repair to specifications
- SECURITY SPECIALIST, Capitol Guard and Patrol, 12/2017 to 06/2018: Monitored authorized personnel
- WAREHOUSE ASSOCIATE II 05/2016 to 01/2017: Process customer returns and select orders for will call pick up
- SECURITY FORCES MEMBER 11/2010 to 01/2015: Provide 24/7 force protection
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