Jonathon Bulluck
Nashua,NH
Summary
With a proven track record at MarketSource, I excel in diagnosing and repairing vehicles, leveraging skills in on-board diagnostics and fostering strong dealership relationships. My approach has significantly enhanced customer satisfaction and service efficiency, demonstrating exceptional technical expertise and interpersonal communication abilities.
Overview
14
14
years of professional experience
Work History
Buyback Prevention Specialist
MarketSource
10.2024 - Current
- I work with dealership personnel to prevent vehicle buybacks for Stellantis.
- I serve as a liason between CDJR dealerships and the manufactuer.
- I help technicians diagnose vehicles and provide information that they need to diagnose and repair vehicles.
- I help expedite part orders when needed.
- Established strong relationships with CDJR dealerships on my assigned list.
Automotive Service Advisor
Sunnyside Acura
09.2022 - 08.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Technician
Key Hyundai
03.2021 - 08.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Infiniti of Nashua
10.2019 - 03.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Service Manager
Nashua Kia
01.2017 - 10.2019
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Achieved positive customer experiences with proactive communication and follow-up.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Trained and guided team members for improved overall performance and morale.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Automotive Technician
Midas
01.2015 - 01.2017
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed safety and emissions inspections.
Apprentice Automotive Mechanic
Lowell Street Automotive
05.2011 - 07.2014
- Collaborated with senior mechanics to develop deeper understanding of advanced automotive systems and best practices.
- Improved customer satisfaction by providing thorough maintenance and repair services on various vehicle models.
- Performed preventative maintenance tasks, prolonging the life of customers'' vehicles and reducing future repair costs.
- Provided excellent customer service, explaining technical information in layman''s terms when necessary.
Education
Certificate of Technical Studies - General Automotive/Nissan
Universal Technical Institute
Norwood, MA01-2013
Skills
- On-board diagnostics
- Brake systems
- Fluid exchanges
- Engine repair
- Turbocharger systems
- Drivetrain repair
- Heating and air conditioning
- Vehicle inspections
- Suspension systems
- Battery services
- Exhaust systems
- Steering systems
- Fuel systems
- Driveability diagnostics
- Electrical systems
- Automatic transmissions
Timeline
Buyback Prevention Specialist
MarketSource
10.2024 - Current
Automotive Service Advisor
Sunnyside Acura
09.2022 - 08.2024
Automotive Technician
Key Hyundai
03.2021 - 08.2022
Automotive Technician
Infiniti of Nashua
10.2019 - 03.2021
Service Manager
Nashua Kia
01.2017 - 10.2019
Automotive Technician
Midas
01.2015 - 01.2017
Apprentice Automotive Mechanic
Lowell Street Automotive
05.2011 - 07.2014
Certificate of Technical Studies - General Automotive/Nissan
Universal Technical Institute
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