Currently own an EV
Lance Eubank
Senior Vehicle Support Specialist
Renton,WA
Summary
Efficient Technical Diagnostic Support Specialist with a progressive career path and significant experience in remote automotive diagnostics and leading support teams. Known for my ability to maintain accurate diagnostics quickly and with a focused on customer needs.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Senior Vehicle Support Specialist
PACCAR
Renton, WA
07.2018 - Current
* Use my experience, technical soft skills, and both field available and engineering level documentation/tools remotely to effectively diagnose, create a repair plan, expedite parts, and follow-through with a validated repair.
* Have a under 8:36 min average handle time over the last 10,000+ technician interactions using the SalesForce Web platform with no technical complaints filed.
* Collaborate directly with our Field Service Engineers, Embedded Engineering Teams to drive proper diagnostic.
Service Department Manager
TEC Equipment
Tacoma, WA
01.2014 - 06.2018
* Increased gross & total sales records by over 210%.
* Added a shift & 85% employee growth to compensate for added sales volume.
* Lead our team to being the first dealership in the western regain to be awarded the Volvo/Mack UPTIME Dealership Certification.
Lead Diagnostic Technician
TEC Equipment/Husky Trucks
Renton, WA
01.2005 - 01.2014
* Was the primary diagnostic Technician, maintained over 100% productivity average.
* Earned and maintained all Volvo, Mack, Eaton, Bendix, and Cummins master certifications.
Education
Associate of Science - Automotive Technology, Automobile/Automotive Mecha
Universal Technical Institute, Inc
Phoenix, AZ 01.2001 - 01.2004
Bachelor of Science - Business Project Management
Colorado State University Global
Fort Collins, CO 09.2021 - Current
Skills
Remote Diagnostics
Customer Satisfaction
On-board Diagnostics
Automotive Repair
Wiring Diagrams
CAN Network Diagnostics
Communication
Microsoft Excel
Interests
Completed gas to electric vehicle conversions
Riding my Electric Scooter
Timeline
Bachelor of Science - Business Project Management
Colorado State University Global
09.2021 - Current
Senior Vehicle Support Specialist
PACCAR
07.2018 - Current
Service Department Manager
TEC Equipment
01.2014 - 06.2018
Lead Diagnostic Technician
TEC Equipment/Husky Trucks
01.2005 - 01.2014
Associate of Science - Automotive Technology, Automobile/Automotive Mecha
Universal Technical Institute, Inc
01.2001 - 01.2004