Jonathon Cartmell
Mathis
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
3
3
years of professional experience
Work History
Supervisor
Goodwill Store
Corpus Christi
04.2026 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on customer service best practices and store procedures.
- Conducted staff meetings to communicate updates and reinforce team goals.
- Monitored cash handling procedures to maintain accuracy during transactions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Sales Associate
T-Mobile
Kent
01.2023 - 10.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and service inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions and product features.
- Processed customer transactions accurately and efficiently.
- Handled customer complaints with professionalism and courtesy.
- Collaborated with team members to enhance customer experience.
- Organized merchandise displays to maximize visual appeal.
- Conducted inventory checks to ensure stock availability.
Janitorial Maintenance
McDonald's
Kent
02.2023 - 08.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Education
Vinton
Shellsburg, IASkills
- Operations management
- Supply chain oversight
- Inventory oversight
- Store layout design
- Performance management
- Employee training
- Training and mentoring
- Staff supervision
- Team building
- Team coordination
- Effective collaboration
- Change management
- Process improvement
- Policy compliance
- Financial transaction management
- Performance monitoring
- Tactical execution planning
- Time management
- Attention to detail
- Priority management
- Problem solving
- Decision-making
- Conflict resolution
- Customer service
- Employee motivation
- Effective communication
- Operations management
- Attention to detail
- Performance management
Timeline
Supervisor
Goodwill Store
04.2026 - Current
Janitorial Maintenance
McDonald's
02.2023 - 08.2024
Sales Associate
T-Mobile
01.2023 - 10.2024
Vinton