JONATHON E. COMEAU
HealthSpring (formerly Cigna Healthcare)
San Antonio,TX
2
Languages
1
Certification
10
years of professional experience
Detail-oriented Technical Support Professional fluent in English and Spanish, with over five years of customer service experience across phone, live chat, and in-person interactions. Specializes in troubleshooting technical issues and delivering clear solutions using strong knowledge of networking and system diagnostics. Available to work flexible schedules including weekends, nights, and holidays.
Work History
Bilingual Sales Support Specialist
1 Year 4 Months- Provide bilingual English and Spanish technical support to health insurance agents through inbound phone calls and live chat, resolving an average of 40+ inquiries per day in a remote contact center environment.
- Troubleshot system access issues and guided agents through resolution processes for enrollment, eligibility, and account-related questions using Salesforce and other internal platforms.
- Resolved system access issues by navigating multiple internal platforms, including Salesforce, and providing step-by-step guidance to agents addressing enrollment eligibility and account-related inquiries.
- Documented interactions and flagged recurring issues to leadership, suggesting solutions that streamlined common workflows.
- Maintained thorough documentation of interactions, tracked recurring issue patterns for leadership review, and suggested solutions to optimize routine workflow processes.
- Supported subscription-based service inquiries related to plan enrollment, cancellation, special enrollment periods, and billing.
Auto Adjuster
3 Years 2 Months- Investigated and evaluated insurance claims through analysis of photographs, surveillance footage, and technical documentation, identifying root causes and determining resolutions to uphold policy integrity.
- Communicated complex claim information clearly to claimants in both English and Spanish, guiding them through information-gathering steps and addressing concerns with empathy and professionalism.
- Applied critical thinking and creative approaches to resolve disputed claims, balancing customer advocacy with company guidelines.
- Documented case notes and organized records across multiple systems to ensure accurate claim processing and facilitate efficient information retrieval.
Sales Representative
1 Year 8 Months- Provided inbound and outbound customer support, promoting products and services while seeking tailored solutions to enhance customer satisfaction and retention.
- Identified customer pain points through active listening, recommended suitable products, and followed up post-sale to ensure satisfaction and address outstanding issues.
- Met monthly sales and quality targets in high-volume remote contact center, contributing to overall team performance and customer experience.
Customer Service Associate
3 Years 9 Months- Handled 30 customer support calls daily, troubleshooting point-of-sale system issues and resolving product inquiries while providing technical guidance to customers and team members.
- Diagnosed and resolved POS hardware and software issues, coordinating with internal teams when escalation was required, reducing downtime and improving the in-store customer experience.
- Trained and coached new employees on sales processes and product knowledge, enhancing customer engagement techniques.
- Monitored performance metrics and identified opportunities for process improvement and revenue retention.
Education
BBA - Business Administration — Cyber Security Concentration
- Relevant coursework: Network Security, Systems Administration, Data Privacy, Risk Management
- GPA: 3.6
Associate of Arts - Business
GPA: 3.7
Skills
Bilingual support
Technical troubleshooting
Technical support solutions
Telephone support
Technical troubleshooting and root cause analysis
Home networking and mobile device configuration support
Process documentation and solution knowledge base contributions
Critical thinking and creative problem-solving
Microsoft Office (Word
Excel
Outlook
Teams)
Certification
Licensed Insurance Agent/Broker — Texas Department of Insurance | February 2025 - April 2027
LANGUAGES
English: Native or bilingual proficiency
Spanish: Native or bilingual proficiency
Timeline
Bilingual Sales Support Specialist
HealthSpring (formerly Cigna Healthcare)
06.2025 - CurrentRead More
Auto Adjuster
Allcat Claims Service
02.2021 - 04.2024Read More
Sales Representative
Alorica
08.2020 - 04.2022Read More
Customer Service Associate
Academy Sports & Outdoors
04.2017 - 01.2021Read More
Northwest Vista College
Associate of Arts from Business
Read More
The University of Texas at San Antonio
BBA from Business Administration — Cyber Security Concentration
Read More